Customer Service Rep - Warehouse at DHL

Job Title: Customer Service Rep – Warehouse

Location: Delta, BC

Job Purpose

As a Customer Service Rep – Warehouse at Hillebrand Gori Canada, you will assist in planning and managing a client’s logistics and inventory operations in a warehouse setting to ensure efficient supply chain processes across multiple transport modes, while supporting the sales team in line with company strategies and policies. You will work closely with internal teams (operations, sales, and procurement) and external partners (customers) to produce and deliver service, quickly and efficiently to our customer base.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities

• Help manage customer logistics operations to ensure efficient processes
• Process and update customer orders in the system
• Verify shipments, pricing, and invoices; create and share reports
• Handle and resolve issues or exceptions from customers or other teams
• Maintain accurate inventory and order records; update systems and respond to customer inquiries
• Support the sales team with requests such as quotes, billing fixes, and account information
• Respond quickly to customer questions and understand their needs
• Work with internal teams (customer service, warehouse, dispatch, drivers) to resolve issues and meet timelines
• Maintain customer relationships, identify upsell opportunities, and follow up on recurring issues
• Follow company procedures to deliver strong customer service
• Identify ongoing issues and suggest improvements to processes

Qualifications

• Required: 2+ years of experience in logistics, shipping, or supply chain
• Experience with container drayage or ports is a plus
• Familiarity with transportation management systems preferred
• Strong attention to detail and good communication skills
• Able to manage priorities and meet deadlines
• Comfortable multitasking in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook, Teams)
• Able to identify and suggest solutions for customers and the team

Personal attributes

• Action-oriented
• Collaborative
• Effective communication
• Resourcefulness
• Results driven
• Adaptable and quick to learn
Comfortable in a fast-paced environment

You’ll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan, and an RRSP match.

Pay range: $45,000-55,000 CAD total compensation, based on experience.

To learn more about Hillebrand Gori, please click HERE.