Indigenous Engagement Coordinator at Kids Help Phone

Job title

Indigenous Engagement Coordinator

Department

Service Programs

Reports to

Manager, Indigenous Programs

Salary range

$60,060 - $67,000

Job type

Full-Time, Permanent, Fully Remote

Location

Canada Wide (Alberta preferred due to time difference)

Posting period

Sunday July 5, 2026

The opportunity

Preference will be given to bilingual (English/French) candidates who identify as Indigenous (First Nations, Inuit, or Métis). Applicants who wish to be considered under this preference will be invited to self-identify during the application process. Successful candidates will be required to provide confirmation of their connection to a recognized Indigenous community as a condition of employment.

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock the Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

Reporting to the Manager, Indigenous Programs, the successful candidate will support Indigenous & Equity Programs. The Indigenous Engagement Coordinator (IEC) builds meaningful relationships with Indigenous communities, with a focus on Francophone youth, volunteers, and Métis partners across urban and rural settings. Grounded in Indigenous perspectives and lived experience, this role supports awareness and access to Kids Help Phone services for First Nations, Inuit, and Métis youth. The IEC delivers and supports Indigenous programs, including Weaving Threads and Brighter Days, and contributes to volunteer engagement, partnerships, and Indigenous initiatives.

It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

The responsibilities: Program Delivery

• Support volunteers in Weaving Threads: An Indigenous Engagement Program through onboarding and training, regular check-in meetings, and assisting volunteers in their role of building awareness of Kids Help Phone services by providing feedback, connecting volunteers with resources and more.
• Coordinate Brighter Days: An Indigenous Wellness Program supported by Sun Life including booking and supporting sessions, ensuring participating groups receive all program materials, internal and external communication of upcoming sessions are communicated timely, and accurately documenting session information.
• Coordinate the distribution of outreach materials to Indigenous communities and organizations.
• Contribute to the delivery of KHP’s New Trails: An Indigenous Outreach program and KHP’s mentorship program.
• Contribute to Indigenous program and service promotion, development and evaluation.
• Accurately document all program engagement in KHP’s customer management solution.

Brighter Days Facilitation

• Engage virtually or via phone with First Nations, Métis, and Inuit youth from across Canada during the facilitation of Brighter Days sessions, including Francophone Indigenous youth, where French-English bilingualism supports culturally safe communication and engagement.
• Virtually facilitate engaging activities and exercises that will help Indigenous youth access resources and develop skills to support their well-being. These activities will employ culturally safe approaches that incorporate traditional teachings while adhering to program curriculum.
• Engage virtually or via phone with community helpers such as teachers for pre-session. conversations to customize Brighter Days sessions to the unique needs of each participating group.
• Accurately document all session information in KHP’s customer management solution.

Community Engagement

• Identify and engage with ongoing and potential Indigenous partners, vendors, trainers and external relationships to support Kids Help Phone’s Indigenous initiatives.
• Engage with Indigenous communities, individuals and organizations who wish to build awareness and access to KHP programs and services; listen to, and document, knowledge shared that will continuously enhance KHP programs and services for Indigenous youth and communities across the country.
• Deliver presentations to a range of adult and youth audiences about KHP’s services.
• Document all external communication in KHP’s customer management solution.

The qualifications

• French–English bilingualism is considered an asset and preferred.
• First Nations, Inuit, or Métis candidate with lived experience are preferred
• Knowledge of Métis culture, history, and community contexts that supports meaningful engagement with Métis communities and partners.
• Experience engaging with Indigenous communities, youth, and Elders and allies in a way that reflects respect, reciprocity, and cultural safety.
• Post-secondary education related to clinical counselling, i.e. Indigenous Social Work, Counselling Psychology, etc. That supports the safe and effective facilitation of Brighter Days sessions and resource/content development.
• Experience offering counselling to children and youth individually or in groups with preference for those with experience in brief-solution focused therapy, trauma-informed counselling, client centered counselling, crisis intervention and narrative therapy.
• Able to coordinate projects and tight deadlines in a fast paced, resource-lean environment.
• Strong sense of professionalism, confidentiality and commitment to maintaining a safe and culturally grounded environment for youth.
• Experience supporting volunteers through training, check-ins, and ongoing relationships building.
• Proficient in the Microsoft Office suite (including Excel) and digital platforms for documentation, communication, and virtual facilitation.
• Must have a quiet, distraction-free environment and reliable broadband internet connection to enable effective remote work and video facilitation.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

The application process

To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.

About KHP, Canada’s Unlock The Hope Youth Charity

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca.

Accommodations

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

Compensation and benefits

Salaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:

• Hybrid work model
• Comprehensive Employee Benefits Program
• Emergency Travel Assistance
• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

Candidate verification

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Privacy

KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form.

Message to agencies

KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.