Product Quality and Recovery Co - Worker at IKEA

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location Richmond
• Employment type Part Time Permanent
• Department Sales & Commercial
• Deadline 2026-06-26

Candidate profile (title) What you'll need to have

Candidate profile (text) - Default language • You’re business-minded and result-driven with a customer focus

• You have experience working in a customer- and commercial-oriented business
• You’re open to change and a high level of flexibility with a high ambition to work in a team environment
• You can take personal initiatives
• You can prioritize and organize personal work duties to make the most efficient use of time available
• You’re creative with attention to detail
• You have a good knowledge of the IKEA product range
• You can use power tools and craftmanship in product assembly
• You’re customer service minded – with the right attitude and behaviour to actively help customers to buy
• You can prioritize daily tasks based on need and volume and work under pressure
• You have an operational understanding and logical thinking
• You have good communication, interpersonal and influencing skills
• You’re flexible with a readiness to change
• You can work well both in a team and individually
• You have a good knowledge of the IKEA product range
• You have a good understanding of merchandising techniques and how to create a commercially attractive As-Is offer
• You have a good understanding of customer behaviour in an omnichannel retail environment
• You have a good knowledge of the waste management and sustainability principles
• You have a good knowledge of using IT systems and other tools in daily work duties
• You have a good knowledge of functions within the IKEA unit and how they contribute to the product recovery, quality and safety processes
• You have a good knowledge of the store's product recovery, quality and safety processes
• You have a basic understanding on how each workflow within recovery and quality affects the units profit and loss
• Physically able to perform tasks requiring frequent walking and safe lifting—sometimes up to 50 lbs

Key responsibilities (title) A day in your life with us

Key responsibilities (text) • Take necessary action on products to give them a second chance, through As-Is Selling, Repackaging or spare parts management.

• Present and Sell IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business.
• Always consider the sustainability impact when deciding when and how to recover products.
• Represent and be an ambassador for product recovery, quality, and safety awareness in the unit.
• Work closely with the different functions in the unit to ensure that common working routines and processes are followed related to product quality, safety and recovery.
• Support and execute the product quality and safety related tasks in the unit to constantly improve customers’ product quality perception of our IKEA products.

Team vision ( title) About this work area

Team vision (text) From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Local section (title) Why you will love us

Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Product Quality & Recovery Co-Worker.

The starting rate/ salary for this position is 20.14 CAD

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact [email protected]

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.