Marketing & Community Outreach Coordinator at Chick-fil-A Newmarket East

Job Summary

The Marketing & Community Outreach Coordinator is responsible for cultivating meaningful relationships within our community, executing local marketing initiatives, and growing awareness of the Chick-fil-A brand. This role serves as the bridge between our restaurant and the surrounding community, creating opportunities to increase guest engagement, support sales growth, and demonstrate Chick-fil-A’s commitment to care and hospitality.

The ideal candidate is highly relational, organized, creative, and passionate about serving others. They have a heart for the community and a desire to create memorable experiences that win hearts every day.

Responsibilities

Community Engagement & Partnerships

• Build and maintain relationships with local schools, sports organizations, businesses, non-profit organizations, and community leaders.
• Identify opportunities for sponsorships, fundraising events, community gatherings, and local partnerships.
• Represent Chick-fil-A at community events and networking opportunities
• Coordinate donations, food contributions, and community outreach initiatives.
• Track community involvement efforts and evaluate their impact.

Local Store Marketing

• Develop and execute a local marketing calendar aligned with restaurant goals.
• Plan and execute in-restaurant promotions, events, and community activations.
• Identify opportunities to increase traffic during key dayparts, with a focus on catering and off-peak periods.
• Collaborate with the leadership team to create campaigns that drive sales and guest engagement.
• Measure the effectiveness of marketing initiatives and adjust strategies based on results.

Catering Growth & Sales Development

• Identify and pursue new catering opportunities with local businesses, schools, healthcare facilities, and community organizations.
• Build relationships with existing catering guests to encourage repeat business.
• Coordinate catering sampling, outreach visits, and promotional initiatives.
• Track leads, follow-up activities, and catering growth opportunities.

Digital Presence & Brand Storytelling

• Assist in creating engaging content for social media and digital platforms.
• Capture stories, photos, and moments that showcase the restaurant’s hospitality, team culture, and community impact.
• Ensure all marketing materials align with Chick-fil-A brand standards.
• Monitor community trends and identify opportunities for relevant engagement.

Event Coordination

• Plan and execute community events, restaurant celebrations, family nights, and promotional experiences.
• Coordinate logistics, supplies, team support, and event communication.
• Ensure every event reflects Chick-fil-A’s standard of exceptional hospitality.

Administrative & Strategic Responsibilities

• Maintain records of sponsorships, donations, community contacts, and marketing results.
• Manage marketing supplies and promotional materials.
• Create monthly reports summarizing community outreach efforts, partnerships, and results.
• Manage the marketing budget responsibly and seek opportunities for maximum impact.

Qualifications

• Post-secondary education in Marketing, Business, Communications, Public Relations, Event Management, or a related field is preferred.
• Minimum 1–3 years of experience in marketing, community outreach, event planning, sales, hospitality, or a related field preferred.
• Experience creating and executing marketing campaigns, community events, and partnership initiatives.
• Experience with relationship building, networking, and business development.
• Experience in the restaurant, hospitality, retail, or customer service industry is considered an asset.
• Familiarity with social media platforms, content creation, and digital marketing strategies.
• Experience using design and content creation tools (e.g., Canva, Adobe Creative Suite, photography/video editing tools) is an asset.
• Demonstrated ability to analyze results and use data to improve marketing efforts.

Skills & Competencies

• Exceptional written and verbal communication skills.
• Strong interpersonal skills with the confidence to engage with the community
• Highly organized with the ability to manage multiple projects, timelines, and events simultaneously.
• Creative, proactive, and solutions-oriented mindset.
• Ability to work independently while collaborating effectively with the restaurant leadership team.
• Strong attention to detail and commitment to delivering exceptional experiences.
• Comfortable working flexible hours, including evenings and weekends.
• Valid driver’s license and reliable transportation are considered an asset.

Work in a Chick-fil-A Restaurant

Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours: We will work with you to arrange your work schedule to honour other commitments like family, school, and sports.
• Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day of rest with family and friends.
• Work Directly with a Chick-fil-A Operator: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay and Development Opportunities: Along with a competitive paycheque, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work: At Chick-fil-A, we consider Team Members to be more than just employees. You will be a highly-valued part of your Chick-fil-A restaurant. Our high retention rate is proof that Team Members really enjoy working at Chick-fil-A.

Additional Benefits at Chick-fil-A Newmarket East

• Employee Meal Discounts
• Personal and Professional Leadership Development
• Opportunity for Growth
• On-the-Job Training
• Scholarship Opportunities up to $25,000 per year

Company Information

Chick-fil-A is in the business of serving our Guests great food and remarkable service. Family-owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great-tasting food made with quality ingredients including our signature Chick-fil-A sandwich. Today, Chick-fil-A restaurants serve great tasting food to millions of Guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick-fil-A opened its first Canadian restaurant in 2019.

Chick-fil-A was officially founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.

We are an equal-opportunity employer that prohibits discrimination and harassment of any kind based on any protected characteristic as outlined by the Ontario Human Rights Code.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a disability-related accommodation during the application process under the Accessibility for Ontarians with Disabilities Act (AODA), please contact the job poster.