Leasing Associate at Southwest Properties Limited

Join Us in Creating the Best Places to Live, Shop, Work & Play

At Southwest Properties, we create exceptional places to live, shop, work, and play. We are currently looking for a Leasing Associate who is a professional, relationship-driven individual who is passionate about connecting with people, delivering outstanding customer experiences, and building a successful career in residential leasing.

The Leasing Associate plays a key role in driving leasing success across a select portfolio of residential communities. This position combines sales, customer service, and relationship management to create exceptional experiences for prospective and current residents. The successful candidate is a natural communicator who enjoys building connections, identifying resident needs, and helping individuals find the right home while contributing to occupancy goals and resident satisfaction.

Here's a Few Reasons Why We Love Where We Work

• Performance-Based Bonus Eligibility
• Comprehensive Extended Health & Dental Benefits
• Transit Reimbursement Program
• RRSP Plan with Company Matching
• Employee Health & Wellness Incentive - $300.00 Annual Reimbursement
• Professional Development Opportunities & Education Reimbursement
• Employee Discount Program - 10% off Southwest Properties Lease
• Resident & Employee Referral Programs
• Service Awards & Social Staff Events
• Charitable Donation Matching Program - $1,000.00 Annually + 1 Day off to Volunteer

What Your Day Will Look Like

As a Leasing Associate you will provide a high level of customer service to visitors of Southwest Properties. Reporting to the VP, Residential Leasing & Brand Strategy, this role is part of our Residential Leasing Department and reports directly to the VP, Residential Leasing & Brand Strategy,

Hours of Work: 8:30am - 5:00pm. One hour for lunch.

Work Location: Southwest Properties' Main Office.

What You'll be Responsible For

Leasing & Resident Experience

• Manage all leasing activities for an assigned residential portfolio, including responding to, qualifying, and nurturing prospective resident leads.
• Guide prospects through the leasing journey, building relationships and delivering an exceptional customer experience from first inquiry through move-in.
• Effectively close leasing opportunities by understanding renter needs, showcasing property features, presenting lease terms, and overcoming objections.
• Co-ordinate property tours in collaboration with Resident Managers and Concierge teams.
• Build strong relationships with prospective and current residents to foster resident satisfaction, retention, and positive referrals.
• Assist with move-in coordination to ensure a seamless transition and welcoming resident experience. From Leasing to Living.
• Maintain a strong understanding of market conditions, competitor offerings, and portfolio availability to support leasing success
• Support leasing and marketing initiatives by responding promptly to inquiries, managing lead pipelines, and participating in promotional events and campaigns.
• Collaborate with Property Management and Marketing teams to continuously improve leasing performance, resident engagement, and customer experience.

Leasing Process

• Maintain up-to-date documents on vacant/upcoming locations including appropriate links, floor plans, and pricing.
• Respond promptly and accurately to inquiries through multiple communication channels including Southwest Leasing Portal, incoming calls, internal partner inquiries, and walk-in traffic.
• Complete monthly tracking and reporting of unit turnovers.
• Manage competitor analysis spreadsheets and update as required.
• Create and record tenant communications (e.g., Month-to-Month requests) in accordance with the NS Tenancy Act.
• Maintain the residential portfolio waitlist according to prospects' needs, budget, location, and timing requirements.
• Navigate and utilize in-house systems including Yardi, Rent Café, Rent Check, and SharePoint.
• Input tenant insurance information into Yardi.
• Forward resident contact information to Bell Aliant.

Customer Care

• Deliver exceptional customer service through professional, timely, and effective communication across all channels.
• Respond to resident and prospect inquiries with a solutions-focused approach.
• Serve as a brand ambassador for Southwest Properties, creating positive experiences that reflect our commitment to excellence.
• Build long-term relationships with residents while supporting retention and resident satisfaction initiatives.

Customer Service

• Answer and direct telephone calls.
• Greet and announce walk-in visitors.
• Process cash, cheque, or debit payments.
• Maintain knowledge of all departments and roles to best direct incoming calls and inquiries.
• Keep detailed and accurate records of visitor requests and calls received/resolved.
• Handle queries via phone, email, and general correspondence.
• Professionally manage customer situations by documenting information and directing to the appropriate department.
• Assist coworkers and teams on an ad-hoc basis.

Administration

• When required - open and sort internal and external mail; complete mail drop-off at the end of each working day.
• Send and receive courier items locally and internationally.
• When required - Open and close the reception area daily.

Qualifications

• Residential leasing experience.
• Proven success in leasing and achieving occupancy or leasing targets.
• Strong knowledge of the Residential Tenancies Act and lease compliance requirements.
• Demonstrated ability to build relationships, close deals, and provide an exceptional customer experience.
• Excellent communication, presentation, and interpersonal skills.
• Strong sales aptitude with the ability to identify customer needs and recommend solutions.
• Highly organized and detail-oriented with strong administrative and record-keeping skills.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Proficiency with Yardi, CRM systems, and Microsoft Office Suite is considered an asset.
• Professional, positive, and collaborative team player with a passion for customer service and residential leasing.

Your Environment

You will work in an office setting, attending portfolio meetings and meet with residents where required.

What Will Help You Succeed

You don’t require all the listed qualifications to add incredible value to our team. If you feel energized thinking about what you could accomplish at Southwest, we would love to hear from you.

• A passion for creating exceptional resident experiences.
• Strong relationship-building and networking abilities.
• Confidence presenting properties and guiding prospects through the leasing process.
• A customer-first mindset with a proactive approach to problem-solving.
• A desire to grow and develop a career in residential leasing and property management.

Position requires: Criminal Records Check Completion.

People are at the Heart of Everything We Do

Southwest Properties is committed to attracting and retaining a diverse team, who values your experiences, perspectives, and unique identity. We are committed to creating and maintaining an environment that is inclusive, equitable, and welcoming.

Thank you for your interest in Southwest Properties. Those chosen for an interview will be contacted.

We are a team of individuals who get joy from bringing joy to others.