Brand Ambassador at Pella Corporation

The Brand Ambassador serves as a first point of contact for the customer, creating a welcoming environment for customers, answering product questions, scheduling sales appointments, maintain reports, create and post social media content, manage on-site events and attend off-site events. This role embodies the Pella brand and focuses on the customer experience. The ideal candidate will enjoy the variety offered in this role and be flexible to adjust to coverage at two showrooms. This full-time position works on-site at our state-of-the-art Pella Showrooms in Oakville (primarily) and Toronto (secondary/float coverage). Schedule is Tuesday - Friday 8am - 5pm and Saturday 9am-3pm.

Showroom locations: 1195 North Service Rd W, Oakville ON and 1820 Bayview Ave, Toronto ON

Responsibilities/Accountabilities includes the following, but not limited to:

• Displays and/or demonstrates product in the assigned location and/or at home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products.
• Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process.
• Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives.
• Inputs and maintains accurate information in lead management software (ACE/CRM). Capture traffic leads and appointments.
• Ensure displays are properly working and repairs are requested and completed in a timely manner.
• Support the planning and organizing of events and attend as appropriate. Ability to work weekend and evening hours.
• Comfortable interacting with architects/designers, builders/contractors and homeowners.
• Execute social media creation and posts.
• Maintains strong knowledge of all products, systems and processes, and stays up to date with competitive information.
• Ability to address or direct customer questions and concerns to the appropriate internal departments.
• Willingness to travel to other showrooms for coverage if needed.
• Maintain the required level of office supplies, literature, and product samples for showroom and Sales Representatives based on market needs.
• Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage.
Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns

Skills/Knowledge

• Energetic personality
• Skilled at relating to and supporting a variety of customers
• Strong organizational, time management and problem-solving skills
• Self-starter, demonstrates a strong work ethic and responsiveness to customer needs
• Able to work with details, complexity and follow through
• Creates a sense of trust and reliability with internal and external customers, leads by example
• Able to maintain open and effective communication with cross functional teams
• Works collaboratively with customers and Pella team members
• Eye for detail and appreciation of design
• Adaptable to changing processes and priorities

Works well without close supervision, but always keeps their manager informed