Support, Administrative at Definity Financial Corporation

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

Reporting to the Director, Business Development, this role is responsible for supporting day-to-day administrative operations while delivering a consistently positive and professional image of the company. As the first point of contact, you will provide exceptional customer service across phone, in-person, and written interactions, ensuring a seamless and welcoming experience for clients, partners, and internal stakeholders.

What to Expect

• Answer telephone calls through the reception queue while adhering to the team schedule and managing voicemails according to the operating procedures
• Manage incoming / outgoing mail, courier deliveries, and office visitors
• Prepare monthly invoices for approval and payment
• Manage office supplies (paper, pens, toner, coffee, etc.) through inventory control and ordering as needed
• Support TS as local branch contact for basic IT trouble shooting, laptop set up for lease rollovers, manage office IT inventory, distribute and collect IT assets from office staff as needed
The successful candidate is expected to work in office 4 days a week

What You Bring

• High school diploma required
• Proficiency with Microsoft office products
• Previous administrative/ reception support experience
• Strong written and verbal communication skills
• Professional, friendly, and courteous in interactions with customers/coworkers
Perform well in a busy environment and take initiative

Salary Range: $45,000 - $70,900

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid