General Manager at Pro Builders

Join the Home Team Who We Are Pro Builders Supply Ltd. operates Home Hardware Building Centre’s in Canmore, Airdrie, Cochrane, and Olds, AB, supporting a wide range of consumer and contractor home improvement needs. We pride ourselves on providing top-quality building materials and exceptional customer service to contractors and customers alike. We're Pros at helping Pros!

We are currently seeking a dedicated and knowledgeable full-time

General Manager to join our team.

About the Role

Key Responsibilities

Sales & Profitability

• Maximize store sales and profitability, tracking daily performance against projections.
• Analyze purchasing trends to inform strategic decision-making.
• Develop and execute short- and long-term business plans.
• Set, monitor, and achieve sales targets and bonus objectives.
• Work closely with senior management to ensure competitive and profitable project pricing.
Champion participation in Home Hardware marketing and advertising programs

Operations Management

• Manage and optimize the retail operations budget and control expenses.
• Ensure all store operations align with company policies, procedures, and standards.
• Oversee inventory control to maintain optimal stock levels and minimize shrinkage.
Identify and implement opportunities for operational improvements

Leadership & Team Development

• Build, lead, and develop a high-performing team across all store functions.
• Foster an inclusive, collaborative, and customer-focused culture.
• Provide coaching, mentorship, and ongoing development for leaders and team members.
• Set clear expectations and deliver consistent performance feedback.
• Lead recruitment, hiring, onboarding, and training efforts.
• Maintain a daily presence on the sales floor and yard to support the team and customers.
Resolve escalated customer concerns and team conflicts professionally

Customer & Community Engagement

• Represent the store in community events and industry organizations.
• Build and maintain strong relationships with contractors, partners, and stakeholders.
• Promote the company’s reputation through active participation in industry events.
Support charitable initiatives and community involvement

Health & Safety

• Ensure compliance with all health and safety regulations and company programs.
• Oversee incident reporting and resolution processes.
Maintain a safe and secure environment for customers, staff, and facilities

Here’s What We Have to Offer

• Competitive Wage and Annual Bonus
• Group Health Care Benefits; including Extended, Dental, and Paramedical
• RRSP Matching
• Employee Store Discount
• Training and Education Advancement Opportunities
• Great Team Environment
Work-Life Balance / Flexibility

Pro Builders is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We’re Looking for in You

• 2–3 years of General Manager or Store Dealer experience
• 3–5 years of Sales Management experience
• Strong business acumen and strategic thinking skills
• Proven experience in budgeting, forecasting, and financial management
• Demonstrated success in coaching, mentoring, and developing teams
• Ability to thrive in a fast-paced, dynamic retail environment
Strong relationship-building skills, particularly with contractors

Nice to Have

• Diploma or degree in Business, Commerce, or a related field
• Experience in contract sales, retail sales, installations, or yard operations
Familiarity with Profit Master or similar POS/inventory systems

Apply Now to Become Part of the Home Team!

If you’re a proven leader with a passion for driving results, building strong teams, and delivering exceptional customer service, we want to hear from you.

We appreciate your interest and application; however, only those selected for an interview will be contacted.

#HP