QA File Reviewer - Clinical Coordinator at HVE Healthcare Assessments

HVE Healthcare Assessments is an industry leading provider of Independent Medical Assessments (IME), recognized for its client-focused culture and commitment to quality and integrity. We are dedicated to delivering timely, impartial, and defensible assessments and reports that support our clients’ decision-making needs.

Founded in 1994, HVE Healthcare Assessments is a privately held, Canadian company. We have been providing independent health services to private and public sector organizations since our inception. We remain one of the few independently owned and operated service providers within our industry.

Today, we provide high-quality healthcare assessments across Canada, working with insurers, employers, legal partners, and other stakeholders to provide objective, evidence-based opinions. Our clinical roster is composed of experienced healthcare professionals who are committed to excellence, consistency, and collaboration.

Job Details

Clinical Coordinators (File Reviewers) play a key role in HVE’s overall success by being a key member of our File Review Team. A successful candidate would enjoy reviewing medical & legal file information daily and working closely with Medical Professionals and their colleagues.

Our Clinical Coordinators (File Reviewers) have seen their careers grow and flourish with our mentorship program. We strive to support every team member as they reach their career goals by providing them with the tools they need to succeed and grow within our organization.

Job Objective: In the position as a Clinical Coordinator (File Reviewer), the main job objective is to review file information in preparation for an assessment.

Essential Job Duties/Tasks

• Pre-review files to make assessment recommendations in accordance with Customer Service Level Agreements (SLAs)
• Review file info for all paper review and direct assessments in accordance with Customer SLAs and current Statutory Accident Benefits (SABS) legislation
• Communicate with Assessors and Adjusters as required
• Assist intake to determine type of service required

Non-Essential Job Duties/Tasks

• Cover for intake when required
• Chaperone Assessments when required

Education / Experience / Certificates Required

• University Degree required - Kinesiology Degree an asset but not required
• Regulated Health Professional designation an asset but not required
• Work-related/industry experience - reviewing medical assessment files, communicating with assessors, QA, and Adjusters is an asset but not required
• Working knowledge of the Statutory Accident Benefits Schedule (SABS) an asset but not required

What We Offer

• $21.5 per hour
• 2 Weeks of Paid Vacation + 6 PTO days (Paid Time Off).
• Benefits - Extended Healthcare, Dental & Vision, and Mental Healthcare.
• On-Site Parking.
• Casual Dress Code.
• Mostly hybrid (post probation), working in the office at least 1- 3 days per week.

Reports To: Manager and Team Leader, File Review Department

Hours: 8:30am-5:30pm

Breaks: 1-hour unpaid lunch

HVE Healthcare Assessments is committed to fostering an inclusive, accessible, and equitable workplace. We value the diversity of individuals, perspectives, and communities, and we welcome applications from all qualified candidates.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available throughout the recruitment and selection process. Applicants requiring accommodation are encouraged to notify Human Resources at any stage of the hiring process.

All information collected during the recruitment process will be used solely for employment purposes and handled in a confidential manner.

To learn more about HVE Healthcare Assessments, please visit: http://www.hvehealth.com/

Job Types: Full-time, Permanent

Pay: $21.50 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program
• Work from home

Flexible language requirement:

• French not required

Work Location: Hybrid remote in Concord, ON