Patient Relations Intern at Group Health Centre

Position Overview

Reporting to the Manager, Communications, Planning & Risk, the Patient Relations Intern provides administrative, documentation, and coordination support for Group Health Centre’s patient relations process. This role supports the intake, tracking, organization, and reporting of patient compliments, concerns, general inquiries, and patient experience feedback. The Patient Relations Intern helps ensure patient and visitor feedback is received, documented, routed, and followed up on in a timely, respectful, confidential, and patient-centred manner. The role supports the Communications, Planning & Risk portfolio by assisting with patient relations records, patient experience survey monitoring, trend tracking, report preparation, and the development of plain-language communication materials that help patients understand how to share feedback and access support.

Essential Duties & Responsibilities

Patient Relations

• Support the intake, documentation, tracking, and organization of patient compliments, concerns, and general inquiries.
• Review incoming patient relations submissions and ensure they are categorized, recorded, and routed according to established processes.
• Assist with preparing acknowledgment letters, follow-up correspondence, and other patient-facing materials using clear, respectful, and plain language.
• Maintain accurate and confidential records related to patient concerns, compliments, inquiries, and outcomes.
• Support the routing of concerns to the appropriate leaders, departments, or partners for review and response.
• Assist with monitoring timelines for concern follow-up and help ensure files are updated as information is received.
• Help identify themes and trends in patient feedback to support continuous improvement.
• Support the preparation of patient relations summaries, reports, and presentation materials for internal audiences.
• Respond to general inquiries or redirect inquiries to the appropriate department or contact.
• Handle sensitive information with professionalism, discretion, and respect for privacy and confidentiality.

Patient Experience

• Support the monitoring and organization of patient experience survey feedback.
• Assist with compiling survey results, patient comments, and themes for review by the Communications, Planning & Risk team.
• Help prepare plain-language summaries of patient experience data for leadership, departments, and other internal audiences.
• Support initiatives that promote patient feedback tools, including the Patient Experience Survey and patient relations process.
• Assist with sharing compliments and positive feedback with staff and leaders in a timely and meaningful way.
• Contribute to process improvements that help make patient feedback easier to collect, track, and report.

Communication and Documentation Support

• Draft, edit, and format patient-facing and internal communication materials related to patient relations, patient experience, and feedback processes.
• Assist in creating templates, forms, tracking documents, briefing notes, and reports that support consistent documentation.
• Ensure written materials are clear, accessible, professional, and aligned with GHC’s tone and values.
• Support updates to patient relations content on internal or external communication channels as assigned.
• Assist with maintaining organized electronic files and documentation processes.
• Prepare meeting notes, summaries, and follow-up items as required.

Organizational Support

• Work as part of the Communications, Planning & Risk team to support patient-centred communication, service improvement, and organizational learning.
• Collaborate with clinical and non-clinical departments to gather information and support timely follow-up.
• Maintain positive working relationships with patients, families, visitors, staff, physicians, leaders, and external partners.
• Support leadership by providing accurate information, summaries, and documentation for decision-making purposes.
• Contribute to a positive workplace culture by promoting teamwork, collaboration, and open communication.
• Follow GHC policies, procedures, privacy expectations, and health and safety requirements.
• Other job-related duties as assigned.

Required Qualifications

Education Experience

• Completion of a college or university program in health administration, health sciences, social services, communications, public relations, business administration, office administration, or a related field.
• Recent graduate (within the last 3 years).
• First time employment in field of study.
• Previous experience in customer service, administration, healthcare, communications, or a patient/client-facing environment is considered an asset.
• Experience handling confidential or sensitive information is considered an asset.

Knowledge, Skills, & Abilities

• Strong written and verbal communication skills, with the ability to use clear, respectful, and plain language.
• Strong interpersonal skills and the ability to communicate with compassion, professionalism, and good judgment.
• Strong attention to detail and accuracy in documentation, tracking, and file management.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong organizational, time management, and prioritization skills.
• Ability to manage multiple tasks and follow established processes and timelines.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Teams.
• Ability to learn and use databases, survey tools, forms, tracking logs, and other administrative systems.
• Ability to identify themes, organize information, and support basic reporting.
• Ability to work independently while knowing when to ask questions, clarify information, or escalate concerns.
• Demonstrated commitment to patient-centred care, service excellence, accessibility, inclusion, and continuous improvement.
• Ability to consistently demonstrate GHC’s values of respect, kindness, compassion, and accountability in all aspects of work.

Compensation

$47,716.50 - $58,071,00

Union

Non-Union

Positions

Main Location

65 Willow Ave.

Selection Process

Please apply through our ADP Career Center by end of day July 8, 2026.

This opportunity is proudly supported by Northern Ontario Heritage Fund Corporation and is funded through the Workforce Development Program. Eligibility requirements of the program can be found here : https://nohfc.ca/en/pages/programs/people-talent-program/workforce-development-stream