Manager, Project Management Office & Asset Management at CSS

Are you a strategic project leader with a strong background in infrastructure and asset management? Catholic Social Services is seeking a highly experienced Manager, Project Management Office & Asset Management to lead complex infrastructure initiatives and support the successful delivery of critical projects across the organization.

This position is a full-time 40 hours/week position. Job application closing date: July 12, 2026.

Job Summary

Reporting to the Superintendent of Facilities, The Manager, Project Management Office (PMO) & Asset Management provides strategic leadership, governance, and operational oversight for the organization's capital planning, asset management, project delivery, records management, and facility condition reporting functions. Supporting the Agency with a portfolio of more than 120 building assets, the role is responsible for implementing and maintaining a comprehensive Strategic Asset Management Plan (SAMP), ensuring effective stewardship of physical assets, and leading capital projects that support service delivery, regulatory compliance, sustainability objectives, and organizational priorities.

The position manages a small team and works collaboratively with senior leadership, facility operations, finance, program leaders, external consultants, contractors, and regulatory agencies to optimize asset performance, manage risk, and support long-term organizational sustainability.

Job Responsibilities

Collaboration

• Understands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treat all persons with humility, compassion, and respect
• Presents as a positive and professional role model and ambassador for the Agency in interactions with internal and external stakeholders. Maintains respectful personal boundaries
• Communicates effectively and respectfully in a professional and confidential manner with all employees and external stakeholders; both verbally and in writing
• Establishes and maintains respectful, collaborative working relationships with employees and external stakeholders, as applicable

Strategy

• Promotes and implements the Agency’s strategic objectives and provides input to future strategic plans
• Participates in the development of, and then effectively executes their department’s strategy for the Agency by partnering with key stakeholders
• Maintains awareness of external and internal social service, and political and economic landscapes that may impact the Agency
• Creates strategic alliances with key stakeholders to better meet emerging and future Agency needs and enhance the Agency and/or department’s long-term strategy

Operational

Strategic Asset Management Leadership

• Working with the Superintendent develop, implement, and maintain the organization's Strategic Asset Management Plan (SAMP) aligned with corporate strategic objectives and service delivery requirements.
• Assist in establishing asset management policies, frameworks, standards, and performance measures consistent with industry best practices.
• Develop long-term asset lifecycle strategies for over 120 facilities and building assets.
• Lead asset investment planning, renewal forecasting, and capital prioritization processes.
• Identify risks associated with aging infrastructure and recommend mitigation strategies.
• Support organizational sustainability, accessibility, and energy-efficiency initiatives through asset planning.
• Provide strategic recommendations to executive leadership regarding asset optimization, consolidation, replacement, and growth opportunities.

Facility Condition Assessment and Reporting

• Oversee facility condition assessment programs across the building portfolio.
• Develop methodologies and standards for condition analysis and asset performance measurement.
• Analyze building condition data and infrastructure risks to support capital planning decisions.
• Maintain asset inventories and asset hierarchy structures.
• Prepare annual and multi-year reports on facility condition, deferred maintenance, capital requirements, and asset performance.
• Present findings and recommendations to senior leadership, boards, and funding bodies.
• Monitor key asset management metrics and develop dashboards to support decision-making.

Project Management Office (PMO) Leadership

• Establish and maintain PMO governance, project management methodologies, templates, standards, and reporting frameworks.
• Lead the planning, execution, monitoring, and closeout of capital, infrastructure, renovation, and organizational projects.
• Ensure projects are delivered on scope, schedule, budget, quality, and risk objectives.
• Develop project charters, business cases, schedules, budgets, procurement strategies, and stakeholder engagement plans.
• Oversee consultant and contractor selection, contract administration, and project performance.
• Monitor project portfolios and resource allocation across competing priorities.
• Lead project risk management and issue resolution processes.
• Provide regular project status reporting to executive leadership and governance committees.
• Project management & project delivery
• Oversee project communications to impacted stakeholders and interest parities

Records and Information Management

• Working in collaboration with the Superintendent and Manager of Maintenance, develop and maintain records management systems related to facilities, assets, capital projects, contracts, and regulatory documentation.
• Establish standards for document control, retention, accessibility, and compliance.
• Ensure accurate and complete asset records, drawings, warranties, maintenance histories, condition reports, and project documentation.
• Implement digital systems and processes to improve information management and organizational efficiency.

Financial Planning and Capital Management

• Develop multi-year capital plans and investment strategies.
• Support annual budgeting processes for capital renewal and infrastructure investments.
• Analyze lifecycle costs and return-on-investment opportunities.
• Monitor project expenditures and capital program performance. Review and analyze monthly reporting to ensure accuracy and timeliness of information. Work with finance team to reconcile project reporting with Agency financial system and records.
• Prepare business cases and funding applications for capital projects and infrastructure programs.
• Ensure effective stewardship of organizational resources and funding allocations.

Team Leadership and Development

• Provide leadership, coaching, mentoring, and performance management for a small team of project and facility professionals.
• Establish clear goals, priorities, and work plans for team members.
• Foster a culture of accountability, continuous improvement, collaboration, and customer service.
• Build organizational capacity in project management and asset management practices.
• Coordinate the work of consultants, contractors, and external service providers as required.

Stakeholder Engagement

• Build strong relationships with internal departments, community partners, government agencies, funding organizations, and regulatory authorities.
• Translate complex technical information into actionable recommendations for non-technical audiences.
• Facilitate stakeholder consultation and communication throughout planning and project delivery processes.
• Support executive leadership and board reporting requirements

General

• Ensures appropriate and confidential handling and storage of client/Agency information and documentation in accordance to Agency policies, procedures, and standards
• Initiates ongoing process improvements within role; assists with the implementation of approved proposals, processes, procedures, and reports as assigned
• Assists in training and supporting new employees and colleagues
• Reports incidents to manager or designate in a timely manner
• Follows health and safety protocols while adhering to Agency policies and procedures
• Maintains a pleasant and safe work environment, ensuring high levels of cleanliness, comfort, and safety
• Completes and submits regular and ad hoc reports and documentation as per standard procedures on or before assigned due dates
• Attends and actively participates in scheduled meetings including identifying problems and suggesting solutions to support team/Agency initiatives. Leads, monitors, and/or follows-up on agreed-upon actions
• Performs other related duties as required

What This Job Requires

• Bachelor's degree in Engineering, Architecture, Construction Management, Facilities Management, Asset Management, or a related field preferred
• Minimum of a Degree in Construction Engineering Technology or Bachelor of Technology in Project Management or related certification.
• Professional Designations (Preferred)
• Project Management Professional (PMP)
• Certified Asset Management Professional (CAMP)
• Facility Management Professional (FMP) or Certified Facility Manager (CFM)
• Minimum of five (5) to seven (7) years’ related experience performing project work
• Equivalent combinations of education and experience may be considered
• Satisfactory Security checks including Police Information Check (PIC)/Criminal Record Check (CRC)
• Reliable vehicle and valid Class 5 driver’s license to travel to different offices, programs, and other sites
• Satisfactory driver’s abstract

Knowledge, Skills, and Abilities

• Strategic and business acumen with the ability to assess internal and external factors, identify opportunities, risks, and challenges, and manage budgets and operations effectively.
• Technical expertise in building construction, HVAC, fire/life safety, mechanical systems, leasehold improvements, and applicable codes, standards, regulations, and legislation.
• Project and contract management experience, including successful project development, construction management, contract negotiation, and administration.
• Leadership and people management skills, including team supervision, mentoring, delegation, performance management, motivation, and fostering collaborative working relationships.
• Excellent communication and facilitation skills (written, verbal, presentation, active listening) with the ability to engage diverse audiences, lead meetings/workshops, and convey complex information clearly.
• Strong interpersonal, stakeholder engagement, and relationship-building skills, including collaboration with internal and external stakeholders, contractors, suppliers, community partners, and clients.
• Negotiation, conflict resolution, and emotional intelligence, with empathy, sound judgment, diplomacy, and sensitivity to diverse perspectives and needs.
• Customer-focused service orientation with a commitment to delivering high-quality results, professionalism, and positive client experiences.
• Analytical thinking and problem-solving skills, with the ability to exercise sound judgment, develop creative solutions, and adapt to changing priorities and circumstances.
• Strong organizational and time-management skills, including the ability to manage multiple priorities, work under pressure, maintain attention to detail, and meet deadlines.
• Professionalism, integrity, and confidentiality, with a commitment to ethical conduct, privacy requirements, and organizational policies and procedures.
• Self-motivated and adaptable, able to work independently and collaboratively with flexibility in a fast-paced environment.
• Proficiency with Microsoft Office and relevant business applications, databases, and information systems.
• Availability for occasional travel and work outside regular business hours to meet organizational and client needs

Core Competencies

• Analytical Thinking: Applies systematic, logical reasoning when addressing problems or situations in order to arrive at an appropriate solution or outcome. Considers the various issues and components of the problem; develops sequential steps to address the situation and determines rational timeframes and priorities
• Strategic Thinking: Analyzes and interprets the strategic direction of the organization, has a clear and firm understanding of the vision, mission, values and objectives of the workplace, uses that information to develop responsibilities, tasks, goals and initiatives that align with long term plans and growth. Reflects on past experience, organizational practices and processes in order to determine the correct course of action. Analyzes the internal and external environment in order to identify current and future opportunities, challenges and risks
• Customer and stakeholder focused, building and fostering relationships: Ensures and maintains customer satisfaction with the services offered. Determines customer needs, asks open ended and probing questions, listens, allows clients to express themselves, confirms understanding, and uses positive aptitude
• Accountability: Takes personal responsibility for the quality and timeliness of work commitments and achieves results with little to no oversight, including following guidelines, standards, regulations and principles
• Leadership: Maintains professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, coaching, encouragement and direction. Engages others in order to accomplish Agency goals and strategies
• Communication: Expresses and transmits information with consistency and clarity. Uses active listening techniques in order to effectively understand and provide feedback. Summarizes information according to the audience in order to promote engagement and increase understanding
• Negotiation: Gains support of ideas, proposals and solutions from others, helps others to understand complex initiatives and sensitive situations to resolve disagreements and conflicts, reaches deals and compromise that work best for the Agency, considers others opinions while holding strong to firm directions and goals
• Planning and Organizing: Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans. Continuously adapts priorities and responsibilities in response to changing needs.
• Decision Making: Makes concrete, well-informed and thought out decisions that support the overall organization. Able to make quick effective decisions even when data and details are limited. When making unfavourable decisions that might have negative consequences, will examine the impacts and potential implications to ensure that decision is valid for the situation.
• Problem Solving: Demonstrates the ability to break a situation down into smaller pieces to identify key issues, figuring out cause and effect relationships in order to reach an effective resolution. Uses logic and analytical methods to come to a realistic solution.

Working Conditions

• Works in a standard office environment with standard office equipment, or from home office with standard office equipment and reliable internet connection
• Regular, and occasionally prolonged, use of computer
• works indoors and outdoors at various Agency sites, facilities, office buildings, and properties including those undergoing construction work
• Primarily works regular business hours; however incumbent may be required to occasionally work outside of regular hours to meet Agency needs. Ability to respond to situations requiring verbal support after hours
• Regular interactions with external contacts including contractors, suppliers, and key stakeholders
• Regular interactions with internal employees
• May be exposed to dirt, odour, oil, fumes, and noise in unpleasant environments as well as infectious waste, diseases, and conditions including viruses and pathogens (blood borne and/or air borne)
• Frequent travel within Edmonton and Central Region is required

What We Offer

• Competitive pay, based on your qualifications and experience.
• We offer flexibility and supportive working environment.
• Three weeks of vacation
• Paid wellness days and sick time
• After three months of working with us, you’ll be eligible to participate in our comprehensive health benefit plan
• After one year of working with us, we’ll match your 5% pension contribution
• The opportunity to work in a values-based, relationship-driven, client-centered and family-focused environment
• The chance to work with compassionate team members who listen to your ideas and want to make a positive difference in the Agency

About Catholic Social Services

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.