Concierge (Full Time) at Hyatt Vancouver Downtown Alberni

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide

• Discounted transit passes

• Wellbeing programs

• Recognition programs

• Tuition reimbursement

• Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and customer service-oriented Concierge to join our team on a full-time basis.

Job responsibilities include, but are not limited to, the following:

• Provide exceptional service by acting promptly, graciously and professionally, with genuine care and attention to detail

• Exceed service expectations proactively, promptly, professionally, with genuine care to attention and detail

• Be the main point of contact in our lobby for our hotel guests and residents

• Greet guests and residents at the Hotel Concierge desk

• Assists with and arranges bookings/tickets and reservations, upon request

• Accepts deliveries of packages and goods on behalf of hotel guests and residents, logging as required.

• Book service elevator access for residential needs including: moves in/out, contractors, deliveries etc.

• Maintains expertise and up to date knowledge on contacts with local venues, entertainment, restaurants, attractions, theatre, directions, transportation, sports and other engagements as needed

• Assist with the organization of on-site events and special requests for our guests and residents

• Refer guests and residents to hotel amenities, fitness facility, Orrin Spa, Carlino Restaurant, Front Desk, parking etc.

• Focus attention on guest and resident needs, remaining calm and courteous at all times

• Ability to solve problems and handle complaints and requests, as required

• Maintains positive internal and external relationships with our guests, residents, vendors and suppliers.

• Possess a high level of creativity and the ability to “think outside the box”

• Follow department policies, procedures and service standards

• Communicate any guest or resident related information to other departments and conduct follow up, as required

• Undertakes other ad hoc related responsibilities, as required

Hourly wage is at $32.66

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Qualifications

• 2 years of experience as a concierge is preferred
• Member of Les Clefs d’Or is an asset
• Previous experience in a similar capacity within another luxury or upscale hotel brand is an asset
• Previous customer related experience required
• Outstanding customer service, with superior verbal & written communication, organizational and problem-solving skills
• Experience with Microsoft Office, Open Table, ALICE software is preferred
• Ability to work cohesively as part of a team and independently at times
• Flexible availability - this role will work AM/PM shifts including weekends and holidays (as required).

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.