Overnight Housing Support Worker at Fred Victor

INTERNAL/EXTERNAL

Position Type: Bargaining Unit, Reduced Full‐Time, Permanent

Number of Positions: 1

Reason for Posting: Existing Vacancy

Rate: $29.40 per hour

Vacation: 4 weeks to start

Benefits: Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid

sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful

completion of probation

Hours: 36 hours per week, 11:30 pm – 9:00 am, Thursday - Sunday

Supervisor: Senior Manager, 145 Queen Housing Programs

Posting Date: June 30, 2026

Application Deadline: July 15, 2026

Location: 145 Queen Street East, Toronto

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to

improve the health, income and housing stability of people experiencing poverty and homelessness. We are

committed to ending homelessness, one person at a time.

The 145 Queen Housing Programs works with chronically homeless tenants to access and maintain alternative

supportive housing in shared accommodation. This program aims to provide a safe space for individuals

experiencing deep poverty with a history of chronic homelessness and often the long-term effects of trauma and

substance use. The program serves tenants through a harm reduction, eviction prevention and community

engagement framework to reduce their isolation and build community through engaging programs and activities.

Does this sound like work you want to be a part of?

We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to

make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.

Many members of the management team started in relief and front-line roles.

What You Will Do

• Work with chronically homeless tenants to access and maintain alternative supportive housing in a shared

accommodation setting

• Provide welcoming, friendly and professional front desk support for the tenants, and other 145 Queen

service users

• Support the program by answering phones, fielding tenant questions, taking work orders, assisting with

medication, giving notices and liaising with other workers and professionals

• Use community development and conflict resolution approaches to support tenants to develop skills to live

cooperatively in shared accommodation

• Educate tenants about their tenancy responsibilities and their on-going responsibilities to maintain their

housing. Know and be conversant in the Residential Tenancies Act, and in particular, areas on non-payment

of rent and non-compliance of the tenancy agreement

• Work closely with the Security personnel to ensure a safe and secure housing environment by liaising and

assisting on issues of mutual concern

• Identify, intervene and deescalate crisis situations and work with tenants to develop crisis management

skills

• Deal with housing related issues such as behavior, social isolation, mental health, substance use and hygiene

by encouraging tenants to problem solve and support them to access Fred Victor and community resources

• Work from trauma informed, community development, harm reduction, client centered and collaborative

approaches

• Work as part of the Housing Team

• Work in collaboration with the hub of services offered at Fred Victor’s 145 Queen Location which also

includes a safe injection site, a transitional housing program, open-house drop-in, low-cost restaurant,

mental health and justice case management services and other community partners

• This position requires respect for, and expertise working with, tenants who are facing mental health issues,

addictions, abuse and social isolation and who come from racially and ethnically diverse backgrounds

What You Bring to the Team

• Demonstrated understanding of the systems that cause and support homelessness, poverty and respect for

those realities

• Demonstrated understanding that people living on low incomes are a resource to resolve community issues and

not the cause of the problem

• Demonstrated experience providing support within a harm reduction, restorative justice and anti-oppression

based framework

• Strong customer service skills
• Highly developed written and oral communication skills
• Strong understanding of and experience in community development practices
• Well developed conflict resolution and negotiation skills and crisis management skills
• Ability to work productively within a team setting
• Strong organizational skills; highly developed ability to prioritize work through short and long term goals and

remain flexible

• Well developed interpersonal skills that will produce effective, productive and appropriate relationships with

the tenants, community, external agencies and staff at Fred Victor

• Proven ability to constructively give and receive feedback
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries
• Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect

better service

• Knowledge of community based resources
• Knowledge of the Residential Tenancies Act
• Experience with and proven responsibility handling money
• Literacy in Microsoft Office, Pirouette and Arcori (an asset)

What Sets You Apart

• Passion for working in a housing setting providing services that are eviction prevention, harm reduction and

restorative justice focused

• Commitment to community development and programming that is reflexive to the needs and interests of the

community

• Dedication to advocacy and prioritizing people who use drugs as experts of their own lives

Working Conditions

• As the housing department is a 24-hour operational facility, staff may occasionally be required to cover shifts in

emergency situations, including overnights

• There is a likelihood of exposure to unpredictable behavior, unpleasant odors, bodily fluids and pests including

bedbugs, mice and cockroaches.

• All employees must expect to be in potentially threatening situations.

• This is stressful and emotionally challenging work that deals with vicarious trauma, grief and compassion fatigue

on a regular basis

• Required to travel to Fred Victor’s program and administration locations

• Travel will be by public transportation, unless approved to use personal vehicle

• Must be willing to work with pets as many tenants have pets

Compensation and Benefits

• For the Overnight Housing Support Worker, Fred Victor offers an hourly rate of $29.40

• 4 weeks of vacation to start + 1 float day

• Generous paid sick leave allowance

• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide

variety of dental care. Additional insurance includes vision care and travel for emergency medical services.

• 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of

probation; you will contribute 4% of your gross salary to the same RRSP.

• Access to employee and family assistance plan

How You Can Apply

Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to

Myself > Talent > Career Centre. External candidates may apply using this link: Fred Victor ADP Career Centre or by

Please note that we are currently soft-launching our new online hiring system through ADP.

During this transition, not all job postings are available in the system yet. We appreciate your

patience as we work through this transition. As part of the application process, applicants are

asked to upload their resume and a cover letter as one document describing their interest in

joining the Fred Victor team.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and

respected, and where every employee has the opportunity to realize their potential. As such, we welcome and

encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons

across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please

contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received

relating to accommodation requests will be treated with confidentiality.