Billing Representative at Red River Mutual

Company Profile

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So, we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

LOCATION: This position is based in Manitoba (Altona/Winnipeg)

SCHEDULE: Full-Time

REPORTS TO: Manager, Billing

DIRECT REPORTS: N/A

Purpose Of Position

This position is responsible for handling insured/broker account receivables, inquiries and concerns on various billing payments, NSFs, and collections at a policy level while ensuring a high level of customer service to our broker network.

Key Responsibility Areas

• Manage incoming phone calls from insureds and brokers
• Provide a high level of customer service when dealing with customer or broker inquiries regarding account statuses
• Various processing tasks (policy payments, updating banking information, etc.)
• Managing overdue accounts
• Closely work alongside the other Billing Representatives
• Various other duties as assigned

Qualification And Skills

• High School Diploma
• 1-2 years’ experience in the Customer Service field
• Post-Secondary education in a related field is considered an asset
• Customer service orientated
• Excellent decision-making skills
• Proven teamwork and collaboration skills
• Strong written and oral communication skills
• Proven conflict management and resolution skills
• Ability to organize and manage information with strong attention to detail
• Proficient with Microsoft Office Program Suite

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting [email protected] or 1-800-370-2888 (toll free).

A requirement of employment is a satisfactory background check and, if applicable, providing a satisfactory driver’s abstract. An offer of employment may not be made, or maybe withdrawn, if these requirements are not met.