Coordinator, Cultural Services (Client Services) at Town of Milton

Permanent

Department

Salary

$79,576.00 - $99,471.00

Close Date (closes at 12:00 am on date noted below):

July 20, 2026

Hours per Week

Position Summary

About Milton

Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

This position is eligible for the following:

• Annual Salary Range: $79,576 - $99,471
• Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation, incidental and volunteer days
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
• For further details of what we offer,

Position Summary

Reporting to the Supervisor, Cultural Services, this position provides leadership for front-of-house operations at the FirstOntario Arts Centre Milton (FOACM) and oversees the administrative coordination of facility rentals, ticketing, client services, and related event support. Acting as the primary liaison for facility bookings and client needs, the Coordinator supervises front-of-house staff and volunteers, builds relationships with client groups, community organizations, and patrons, and ensures timely, accurate communication to support successful events and high levels of customer satisfaction.

Major Job Responsibilities

Key Responsibilities Include

• Oversees the Request-to-Book process, responds to client requests in a timely manner, and gathers information from clients to complete internal approval process for booking

• Liaises with clients to identify and confirm ticketing administration requirements and front-of-house needs to support the successful delivery of events

• Prepares estimates, tracks onsite changes during shows/events, and prepares final billing for client

• Responsible for knowledge and understanding of rental policies and procedures (i.e., terms and conditions, insurance, special occasion permits, and applicable music licensing requirements, including Entandem licensing)

• Ensures required client documentation is complete and submitted in advance of events (i.e., insurance, billing, marketing requirements) and communicates event details to relevant team members to support safe, coordinated service delivery

• Provides leadership and oversight of front-facing customer service functions and communication channels, ensuring high-quality customer service and adherence to established

• Oversees the administration of online ticket sales, ensuring all ticketing content is accurate, current, and reflects relevant information for performances and clients

• Responsible for ensuring bar/concessions product inventory is stocked and areas are maintained

• Develops and manages departmental schedules to meet operational and client needs, ensuring alignment with policies and service requirements

• Administers bi-weekly payroll in compliance with organizational policies and procedures

• Provides daily direction, coaching and support to all employees as needed

Education & Experience

Minimum Qualifications

• Post-secondary diploma in Business/Arts Administration or related field, or an equivalent combination of education and experience

• Three (3) years’ experience working in client services, ticketing administration and facility booking administration

Preferred Qualifications

• Post-secondary degree in Business/Arts Administration or an equivalent combination of education and facility booking experience

• Five (5) years’ experience working in theatre operations within a customer service and sales environment

• Three (3) years progressive supervisory experience in a municipal, recreational, or cultural setting

• Experience working with volunteers

• Demonstrated experience supporting hospitality, concessions, or bar services including customer service, inventory, and cash-handling processes

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on July 19, 2026.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.