Regional Support Manager - New Centre Openings at Splitsville Bowl

This is a high-impact leadership role at the heart of our growth—owning the launch and long-term success of every new centre across Canada.

As Regional Support Manager - New Centre Openings, you’ll build and lead our Growth Region, taking new sites from pre-opening to high-performing operations. You’ll set the standard for excellence—ensuring every centre opens strong, scales quickly, and delivers an outstanding guest experience from day one.

You’ll lead from the front during openings, driving recruitment, training, and commercial performance, then transition sites into sustainable, top-performing businesses.

This role is also key to continuous improvement—capturing insights from every launch to strengthen and refine future openings.

We’re looking for a hands-on builder—someone who thrives in fast-paced environments, takes ownership, and delivers results.

Based in either Calgary, AB or Oakville, ON. This role is regional and requires frequent travel to centres within your set region.

The Why...

Join Splitsville as a Regional Support Manager and in return you'll get:

• 3 weeks of vacation (increasing to 4 weeks after one year!)
• Discounts on food and $1 bowling
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

Here’s some of what you can expect as part of the role…

• Lead successful launch and rapid ramp-up of new centres to achieve revenue, margin, and ROI targets
• Drive performance across key commercial metrics (e.g., lineage, spend per guest, F&B margin, amusements yield)
• Identify operational or financial risks early and implement fast, effective recovery plans
• Instil strong commercial discipline and accountability within centre leadership teams from day one
• Translate strategic priorities into clear, executable operational plans at centre level
• Ensure consistent delivery of best-in-class operational standards across bowling, amusements, and F&B
• Oversee full opening readiness across all workstreams to ensure seamless launches
• Partner with Marketing to deliver high-impact, ROI-driven launch campaigns
• Embed a high-energy, guest-first culture aligned to brand experience standards
• Monitor guest feedback (reviews, mystery shops, complaints) and drive rapid service improvements
• Recruit, onboard, and develop high-performing Centre Managers and leadership teams
• Provide hands-on coaching and performance management during critical early trading periods
• Build a strong leadership pipeline to support ongoing growth and expansion
• Own and continuously improve the new centre opening programme, capturing learnings to refine future openings

The Who…

The be a successful

Regional Support Manager, you’ll have:

• The ideal candidate for this role brings 5-7 years of related experience in a similar role, in family entertainment, hospitality, high volume food and beverage, or multi-unit food related management
• Degree in hospitality, restaurant management and/or Franchise brand certification is an asset
• Possesses strong networking skills with a proven ability to build and maintain good relationships with all stakeholders
• Ability to lead by example, build a strong team culture and deliver on targets
• Demonstrated exceptional guest experience focus
• Strong interpersonal and collaborative skills with excellent communication skills and approachability
• Ability to effectively communicate ideas, action plans and opportunities for improvement
• Extensive knowledge of hospitality operations with demonstrated examples of successful self-driven initiatives in cost savings, efficiency solutions and problem-solving strategies to achieve goals
• Multi-tasker who is highly organized, detail-oriented, and able to manage conflicting priorities
• Experience with POS Systems, Microsoft Office (Word, Excel, Outlook)
• Strong leadership and coaching skills.
• Previous operational multi-site experience in hospitality or retail.
• Excellent guest service skills.
• Word and Excel skills at intermediate level.
• Proactive self starter with excellent time management skills.
• Reliable transportation, driver’s licence

This is not a traditional support role.

This is a growth leadership role, central to the company’s expansion strategy—responsible for shaping the success of every new centre and building the foundation for a 35+ site business.

If you are someone who thrives on building, leading from the front, and delivering results in high-impact environments, this role offers a rare opportunity to directly influence the future of the business.

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution—it isn’t associated with us.