Infrastructure - Help Desk Technician at PBS Systems

Company Name: PBS Systems

Job Location: Calgary, AB

Job Type: Full-time, Permanent

No. of Openings: 1

Internal Job Title: Infrastructure - Help Desk Technician

Reports To: Team Lead, Infrastructure

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role

PBS Systems is looking for a highly organized, self-motivated, and enthusiastic individual to join our IT & Infrastructure team. Our Help Desk Technicians provide fast and useful technical assistance on computer systems, answer queries on basic technical issues and offer advice to solve them. An excellent Helpdesk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

This position is based out of our Calgary head office. This is not a remote work opportunity.

Job Responsibilities

• Serve as the first point of contact for users seeking technical assistance from our Ticketing System
• Responds support requests in a timely manner
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by users
• Walk the user through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update user status and information
• Pass on any feedback or suggestions by users to the appropriate internal team
• Identify and suggest possible improvements to procedures
• Commit to an ongoing system of education and cross-training

Qualifications

• College diploma or degree in a technical field, or an equivalent combination of education and relevant experience
• Industry Standard Certifications i.e. Cisco, Microsoft, Network +, CompTIA preferred
• Tech savvy with working knowledge of office automation products, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Strong understanding of Windows 10/11 Operating Systems
• MS365 (Outlook, Word, Excel and PowerPoint)
• Basic VOIP knowledge
• Basic LAN/WAN knowledge
• Excellent communication skills, verbal and written
• Customer focus / Excellent Customer Service skills
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Effective time management and organization
• Strong multi-tasking and prioritization
• Ability to meet set deadlines
• Comfortable moving and lifting IT related equipment’s

What we offer

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.