Retail Operations Manager - Full-Time! at Pro Builders

Join the Home Team Who We Are Pro Builders Supply Ltd. operates Home Hardware Building Centre’s in Canmore, Cochrane, Airdrie and Olds, AB, supporting a wide range of consumer and contractor home improvement needs. We pride ourselves on providing top-quality building materials and exceptional customer service to contractors and customers alike. We're Pros at helping Pros!

We are currently seeking a dedicated and knowledgeable full-time

Retail Operations Manager to join our team.

About the Role

Key Responsibilities

• Supervise and lead the retail sales teams, cashiers, and warehouse staff.
• Hire, train, manage, and develop staff, including scheduling, performance evaluations, and exit processes.
• Maintain a presence on the sales floor, ensuring exceptional customer service and helping to maximize sales.
• Resolve employee issues, fostering a positive work environment and high team morale.
• Greet and assist customers, process transactions, and resolve escalated customer complaints when necessary.
• Encourage and facilitate cross-training of retail staff in various departments to enhance team skills.
• Ensure compliance with safety legislation and report any potential hazards.
• Work closely with HR on return-to-work schedules and short-term leave management.
• Assist with employee onboarding, orientation, and probationary processes for new hires.
Support additional projects and tasks assigned by the General Manager

Here’s What We Have to Offer

• Competitive Wage and Annual Bonus
• Group Health Care Benefits; including Extended, Dental, and Paramedical
• RRSP Matching
• Employee Store Discount
• Training and Education Advancement Opportunities
• Great Team Environment
Work-Life Balance / Flexibility

Pro Builders is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What We’re Looking for in You

• High school diploma or equivalent.
• Diploma in Business Administration, or related field a plus.
• 3-5 years of experience in a customer service-based leadership role.
• Strong leadership and people management skills.
• Conflict resolution and negotiation skills an asset.
• Exceptional sales skills with the ability to train and motivate others.
• Excellent verbal and written communication skills.
• Experience with POS systems or other computer database systems; computer literate.
Customer-focused with a proven track record of building open and trusting relationships a must!

Apply Now to Become Part of the Home Team!

If you have the skills to drive team performance, delivering prompt, courteous, and efficient sales, and service to customers, we want to hear from you!

We appreciate your interest and application, but only those selected for an interview will be contacted by our recruitment team!

#HP