Supervisor of Municipal By-Law Compliance at City of Cambridge

People, Place, Prosperity

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

Reporting to the Manager of Municipal By-law Compliance & Corporate Security, this supervisory position is responsible for overseeing the day-to-day operations and enforcement activities within the Municipal By-law Compliance team and ensuring the supporting processes operate effectively and efficiently. This position supervises a team of by-law compliance officers whose roles are to ensure compliance with municipal by-laws, provincial legislation and protects community standards and safety. The supervisor is responsible to train, coach, mentor and develop staff to ensure services delivered meet both legislated and customer service objectives.

What you will be doing

• Supervise day-to-day operations of Municipal By-law Compliance Officers ensuring operational policies and procedures are followed.
• Maintain a positive, respectful, and safe work environment; ensure compliance with Health & Safety regulations.
• Handle scheduling, workload distribution, work assignments and performance management of Officers.
• Monitor service delivery achievement and respond to gaps in service delivery.
• Provide the Manager with service recommendations, training recommendations, model changes and improvements targeted at achieving goals that support a continuous improvement model.
• Provide the Manager with insight into emerging issues and assist with new or revised by-laws to enhance the protection of the community.
• Provide Officers with coaching, recognition, and corrective action as needed.
• Ensure service processes for enforcement roles are established and adhered to.
• Monitor officer documentation and note keeping for quality and consistency.
• Conduct regular evaluations and one-on-one check ins with Officers.
• Update and create new Standard Operating Procedures (SOPs) for the Manager to review.
• Advise Officers on legal actions and prepare documentation for courts, committees, and tribunals.
• Investigate and respond to complaints and inquiries received from Council, management, and the public in a professional, courteous and respectful manner. Resolve first-level escalations and escalate to the Manager when necessary.
• Participate in the hiring process, employee training and development and manage payroll related functions.
• Coordinate investigations into complex issues involving other enforcement agencies.
• Collaborate with internal departments.
• Monitor expenditures and ensure compliance with purchasing guidelines.
• Provide input into the operating budget and prepare reports for the Manager.
• Represent the City in public situations and foster positive community relationships through events.
• Provide the public with information and assistance on related areas of enforcement including By-laws, Provincial Acts and regulations, and other information as appropriate.
• Prepare reports on activities and issues and provide updates to the Manager.
• Oversee maintenance of by-law fleet vehicles and compliance with regulations and internal procedures.
• Provide support to the Security Supervisor as needed.
• Perform other duties as assigned.

Education

• Post-secondary degree/diploma minimum 2-year college diploma in Police Foundations, Law and Security, criminology, judicial proceedings, regulatory/public administration, or other related disciplines. Equivalent combination of education and experience may be considered.
• Certified Municipal Law Enforcement Officer with the Municipal Law Enforcement Officers Association of Ontario (MLEOA) and/or Certified as a Property Standards Officer (C.P.S.O.) with the Ontario Association of Property Standard Officers (OAPSO) is required.

Experience and Knowledge

• Minimum 3-5 years’ progressive experience in Municipal Law Enforcement field. Minimum three (3) years of experience leading staff in a supervisory or team leadership role, preferably in a unionized environment.
• Must possess a solid background in enforcement techniques, courtroom decorum, performance management, dispute resolution, customer service, report writing and presentation skills.
• Working knowledge of Municipal Freedom of Information and Protection of Privacy Act, Occupational Health & Safety Act, Municipal By-laws, and relevant enabling legislation such as Municipal Act, Provincial Offences Act, Building Code Act, and the Planning Act.
• Must be able to accurately and objectively interpret, apply, and enforce a wide variety of by-laws provincial/federal legislation, policies, and procedures, and relay compliance-related information to others in a variety of situations.
• Understanding of Municipal sector and municipal government operations/structure.
• Experience leading and supporting continuous improvement initiatives.
• Demonstrated customer service skills at a level to develop and maintain collaborative working relationships.
• Effective oral communication and strong interpersonal skills.
• Strong conflict resolution, negotiation and communication skills with the ability to diffuse emotionally charged situations.
• Ability to performance manage and apply progressive discipline process for employees as required.
• Strong organizational and planning skills with a high attention to detail.
• Demonstrated time management skills with the ability to prioritize workloads and meet deadlines with minimal supervision.
• Demonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality at all times.
• Computer literacy and proficiency in various software including Microsoft Office, AMANDA and GIS.
• Successful completion of Quantitative Noise training is preferred.
• Familiarity with courtroom procedures and decorum.
• Experience in writing reports and delivering presentations is required.

We will ask you for these items if you are hired

A valid Ontario Class G driver’s license in good standing, with a driver’s abstract acceptable to the City (4 or less demerit points may be considered acceptable)

Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.

Proof of your current and valid certificate(s) and/or educational qualifications.

Supervisor Health and Safety Awareness Training Certificate from the Ministry of Labour (may be obtained post offer)

Your compensation

• This position is within Grade 5 of the non-union Salary Schedule and has an annual salary range of $97,048 - $118,348. We offer a comprehensive benefit package and are an Ontario Municipal Employees Retirement System (OMERS) employer.
• Comprehensive benefits package including extended health, dental, travel benefits; long term disability; accidental death and dismemberment and life insurance.

Hours of work

Monday to Friday, 8:30 a.m. to 4:30 p.m. (35 hours per week). Occasional evening and weekend work, as well as on-call availability may be required.

Advertisement expiration date

Interested candidates should apply at www.cambridge.ca/careers. This posting will close on July 24, 2026.

Accommodation needs and protection of privacy

The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact [email protected] to make your needs known in advance.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.