Business Analyst (BIR) - Temporary FTR - Telework at NTT DATA North America

Req ID: 69225

This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be

part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analyst (BIR) - Temporary FTR - Telework to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).

Purpose of Position

The Business Analyst (BIR) works under the direction of the “Service Delivery Unit Manager/Director” in support of service operations and project delivery to enhance and maintain the customer’s experience.

Accountabilities

• Gathers and provides requirements and conducts testing of to ensure quality assurance of the end-product. Reviews and maintains application test plans.
• Monitors various system metrics and checklists, generates and/or analyzes various reports including statistical reports related to SLA's, project requests, and operational performance reports.
• Develops monthly customer presentations using various reports and metrics.
• Conducts assessments to determine if negotiated baselines have been met, not met, or exceeded. Undertakes analysis to determine factors that may have affected the performance and the impacts this performance has had on service levels.
• Participates in the development and documentation of systems standards, configuration standards and operational processes.
• Coordinates knowledge creation and updates including knowledge structure and tools. Develops and evolves knowledge structure and develops and maintains knowledge templates to gather client and project information. Publishes knowledge on appropriate knowledge base. Determines the level of communications required for the knowledge update and ensures knowledge is disseminated to appropriate staff.
• Drafts Technical Information Bulletins for service delivery units. Provides information sessions as required.
• Analyzes problem trends and recommends problem resolution procedures. Works with other service delivery units in resolving problems.
• Researches technical information and hardware/software capabilities to recommend improvements.

Qualifications

• Computer Information Systems Degree
• 2 years of Business Analyst experience
• 1 year Project Management experience preferred.
• Related education/certification/qualifications or equivalent in experience/training

Financial Responsibility

• No financial responsibility

Direct Supervision

• No direct supervision

Project/Team Leadership or Training

• Training responsibilities.

Please note, as per the CBA and Human Rights Code of BC, this posted position may be used for accommodation of union members based on medical or human rights grounds without previous notice. The Employer must give preference to a union member who has submitted an approved the accommodation request if the positions is still vacant during the recruitment process.

Salary/Rate (2026): 44.11/HR CAD

About NTT DATA Services

NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,

cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process

services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard

to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.