Director-TFt Quality & Risk Management at Thunder Bay Regional Health Sciences Centre

Ref# 26NON064

1 ‑ Temporary Full Time ‑ Director

Quality Management

It is a condition of this posting that your home unit can accommodate your temporary absence in the event

you are successful.

Why Join Us?

• Impactful Work: Your leadership will directly influence the quality of care provided to our patients and the

efficiency of our operations, in a values based team environment.

• Competitive Compensation: We offer a comprehensive benefits package and competitive salary to attract

top talent.

• Healthcare of Ontario Pension Plan (HOOPP): We are proud to participate in the Healthcare of Ontario

Pension Plan (HOOPP), offering our employees the security and peace of mind that comes with having

access to a pension plan. We understand the importance of financial well‑being and believe that a strong

pension recognizes our employees, like you, and provides a stable foundation for your future as part of our

overall compensation package. When you join, you automatically contribute to the Plan each pay period. As

your employer, we also contribute $1.26 for every dollar you contribute.

Joining our team means that you will be an integral part of achieving our mission, vision and values.

Our Mission: We provide quality Care to Patients and Families, supported and advanced by research, innovation

and education that is responsive to the needs of the peoples of Northwestern Ontario.

Our Vision: Exceptional care for every patient, every time.

Our Values: Diversity, Compassion, Excellence, Innovation, Accountability

About the role

The Hospital strives to deliver care that is centred on patients and families. Patient and Family Centred Care (PFCC)

is the provision of care that is respectful of, and responsive to individual patient/family preferences, needs, and values

and ensures that those values guide all decisions. Creating a caring environment for patients and families ensures

continuity of care and fosters a learning environment. Applicants are required to have a demonstrated knowledge,

understanding and commitment to this care philosophy.

Reporting to the Vice President of Clinical Services, Quality and Corporate Affairs, the Director of Quality and Risk

Management provides strategic and operational leadership for the Hospital’s quality, patient safety, integrated risk

management, corporate compliance, and continuous improvement programs. The Director of Quality and Risk

Management supports the Board of Directors, collaborates with all levels of leadership throughout the organization,

chairs the operational Quality of Care Committee, and co‑chairs the Hospital’s Ethics Committee.

The Director of Quality and Risk Management leads the development, implementation and evaluation of the

Hospital’s Quality Framework, annual Quality Improvement Plan and Integrated Risk Management Framework,

ensuring alignment with organizational priorities, legislative requirements, Accreditation Canada standards, and

leading practices. The Director of Quality and Risk Management is also accountable for the oversight of the

Hospital’s complaints management process, ensuring complaints are managed in a fair, timely, compassionate and

transparent manner, while identifying opportunities for organizational learning and system improvement.

Acting as the primary champion for quality and risk management, the Director of Quality and Risk Management

fosters a culture of safety, learning and continuous improvement. The role provides leadership in identifying and

mitigating organizational risk, strengthening patient safety systems, reducing legal exposure, coordinating claims

management processes, monitoring quality indicators, and advancing evidence‑informed improvement initiatives that

enhance patient outcomes and experiences.

This role requires a collaborative, strategic and innovative leader who excels in systems thinking, builds strong

relationships across the organization, and inspires teams to achieve excellence through continuous improvement.

QUALIFICATIONS

Education

• Bachelors degree in health administration or another relevant health‑related discipline (Masters preferred);
• Knowledge of Accreditation Canada standards, criteria and processes; and
• Certification in Lean or related quality improvement methodology is considered an asset.

Experience

• Minimum five (5) years of progressive leadership experience in quality, patient safety, risk management, clinical

operations or a related healthcare leadership role;

• Demonstrated experience leading quality improvement, patient safety and organizational change initiatives within a

complex healthcare environment; and

• Experience working with senior leadership, professional staff and interprofessional teams is preferred.

Skills (in addition to behavioural competencies identified above)

• Exceptional leadership and relationship‑building abilities;
• Demonstrated ability to inspire and engage teams;
• Strong strategic planning, organizational and project management skills;
• Excellent written, verbal and presentation communication skills;
• Exceptional critical thinking, analytical and problem‑solving abilities;
• Proven ability to lead and influence change across the organization;
• Commitment to collaborative, interprofessional practice;
• Proficient computer skills; and
• Clinical knowledge and credibility is considered an asset.
• Ability to understand core legal and risk areas that pertain to institutional compliance, and healthcare standards

Knowledge

• Understanding of current health care environment and its challenges;
• Understanding of underlying principles in health ethics;
• Thorough knowledge of clinical and operational issues, interrelationships and interdependency;
• In depth knowledge of care processes, decision making, quality control, process improvement, and clinical

information systems;

• In depth knowledge of quality management, implementation science, risk management, change management and

project management;

• Understands program development.

Salary Range: $75.510 to 94.380

The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets

financial and otherwise. All offers of employment to external candidates shall be conditional upon: a satisfactory

Criminal Records Check (CRC) where indicated, to ensure the absence of relevant criminal convictions; and proof of

full vaccinations approved by Health Canada to Occupational Health & Safety. Candidates will have demonstrated

adherence to the Hospital's Code of Conduct. Regular attendance at work is imperative, therefore, all applicants will

have to demonstrate a good attendance record to be considered for this position.

We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work

environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a

workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible

minorities, and persons with disabilities to apply and self‑identify. Upon request, accommodations due to a disability

are available throughout the selection process. Additionally we are identified as an English/French speaking health

sciences centre and encourage bilingual candidates to apply.

If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified

individuals.

Interested applicants must submit a resume outlining relevant previous experience and training no later than

11:59p.m. on Friday, 24 July, 2026.

Internal applicants may apply via the job posting page on the iNtranet. External applicants must apply through our

website.

Posted: July 10, 2026

NON UNION