IT Server Analyst at City of Grande Prairie

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our Geographical & Information Technology Services Department is looking for a dedicated IT Server Analyst to join the team.

Position Responsibilities

The City of Grande Prairie is seeking a Server Analyst to join our GITS team. In this role, you will help maintain and improve the reliability, security, and performance of the City’s server and cloud infrastructure. As one of the core specialists responsible for enterprise servers, you will support mission ‑critical systems that enable emergency services, public operations, and essential municipal functions.

Key Responsibilities

• Server Management — Maintain and upgrade physical, virtual, and hyper‑converged server infrastructure. Monitor performance, manage patches, support storage systems, and perform backup/restore operations.
• Security Administration — Manage user accounts, certificates, EDR, firewall rules, and system‑hardening configurations. Review security logs, investigate incidents, and support enterprise security controls..
• Database & Web Services — Administer SQL databases, IIS web services, file structures, and application servers. Install updates, maintain security configurations, and support technology staff.
• Cloud & Microsoft 365 Support — Support Azure and hybrid cloud workloads, including Microsoft 365 and Exchange Online administration, troubleshooting, and routine operational tasks.
• Research & Improvement — Evaluate new technologies, participate in pilot projects, and recommend improvements to enhance reliability, security, and efficiency of City IT services.
• Critical Incident Response — Respond to after‑hours issues when required to maintain continuity of critical municipal systems.
• May be required to respond to after hours situations in the event of a critical infrastructure interruption.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field(two‑year IT diploma + 5 years’ experience also considered)
• Minimum 3 years’ experience in server systems administration
• Experience with Microsoft Server, O365, Azure, SQL, Active Directory, IIS
• Knowledge of HCI, visualization (VMware/Hyper‑V), cloud platforms, and enterprise security
• Experience with major brand firewalls and networking devices
• Familiarity with ITIL/ITSM processes and IT ticketing systems

Essential Soft Skills

• Problem‑ solving — Diagnose and resolve complex technical issues quickly and accurately
• Communication — Communicate clearly with both technical and non‑technical users
• Customer service — Provide patient, professional support to end‑users
• Time management — Prioritize effectively in a fast‑paced environment
• Independence & initiative — Self‑ manage tasks, research solutions, and lead technical work
• Team collaboration — Work closely with IT colleagues, vendors, and consultants
• Adaptability — Stay effective while working with evolving technologies
• Documentation — Create clear workflow documents, diagrams, and knowledge base articles
• Ability to remain calm and maintain a sense of humor in high ‑pressure or stressful situations — Helps stabilize team dynamics and maintain positive communication during incidents or outages

Preferred Certifications

• Azure Administrator Associate (AZ‑104)
• Windows Server Hybrid Administrator Associate (AZ‑800/801)
• Microsoft 365 Administrator Associate (MS‑102)

Hours

The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Salary range of $45.21 to $58.43 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

• To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.
• Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.
• This posting may be used to fill future vacancies in this position.
• This posting will be open until a suitable candidate(s) is/are found.

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.