Administrative Assistant at Bayshore HealthCare

Full-Time Contract

Job Summary

The Administrative Assistant, under the direction of the Director, Patient Support Services, provides administrative support as required, coordinates internal and external communication, and completes other office duties as directed.

Duties And Responsibilities

• Assist the prescribing physician to complete patient enrolment, including on-site visits to the physician office to gather all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized and professional manner.
• Review patient charts in physician office (paper and electronic based); keep electronic charts.
• Facilitate any required communication with physicians, Patient Assistant Programs or other health care professionals involved in the patients’ circle of care.
• Speak positively about Bayshore Specialty Rx and the services available to patients and prescribers
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Adhere to Bayshore and manufacturer Policies and Procedures.

Qualifications

• College diploma in administration, or equivalent experience.
• Must be fluent in verbal and written communication and interpersonal skills in English
• Basic understanding of patient support programs and drug reimbursement is an asset.
• Call centre or customer service experience is an asset.
• Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconference scheduling, and web-based meetings.
• Proven ability to work independently or in a team environment.
• Strong sense of organization and attention to detail.
• Self-regulation of time management and the ability to multi-task and adhere to deadlines.

Primary Location

ON-Oakville