Project Manager at LTM

Role Description

Job Title: Project Manager

Work Location: Ontario, Toronto, Canada (Onsite)

Job Summary / Role Summary

• We are seeking a senior level leader who can provide operational and technical oversight across these platforms while serving as the single point of accountability for production support delivery operational performance and support team effectiveness
• This role is intended to complement the existing AMS team by providing dedicated leadership operational accountability and governance rather than additional development capacity

Primary Skills

This individual is expected to

• Lead production support operations triage activities and major incident management across Phoenix QRIS and related integrations
• Own day-to-day delivery accountability and support outcomes
• Provide leadership direction and oversight to AMS resources
• Perform hands-on analysis and troubleshooting of complex production issues when required
• Drive root cause analysis remediation planning and operational improvements
• Protect and institutionalize critical application knowledge currently concentrated within key support resources
• Partner closely with HSB leadership to manage priorities escalations delivery risks and support performance
• Support knowledge transfer activities and help mature the overall support model
• Operate independently as a senior technical and operational leader
• Own executive business and operational communications related to production support activities
• The ideal candidate will possess strong experience leading complex production support organizations managing legacy and integrated application environments driving operational excellence and establishing clear ownership and accountability within distributed support teams
• Experience with insurance systems SQL Server environments vendor management and AMS delivery models is strongly preferred
• This resource must be equally comfortable providing strategic leadership and engaging directly in technical problem solving when necessary

Profile requirement

• Senior operational and technology leader
• Extensive production support and service management experience
• Proven experience leading vendor delivered or AMS support teams
• Strong ownership mindset and delivery accountability
• Capable of independent execution and decision making
• Demonstrated ability to lead mentor and elevate support organizations
• Strong stakeholder management communication and documentation skills
• Experienced in managing complex business critical application portfolios

Secondary Skills

• Application Portfolio Management
• Legacy System Modernisation Support
• Vendor Coordination

Other Details

Vacancy Type: New Vacancy

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Health Care Spending Account
• Short Term and Long-Term Disability Coverage
• Life Insurance
• Annual vacation and other Paid Leaves
• Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [email protected] so that arrangements can be made for the appropriate accommodations to be in place.