Agent de soutien en informatique at Harris Computer Systems

Responsibilities:

• Handle support calls or tickets.
• Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
• Exercise sound professional judgment in investigating technical problems.
• Collects detailed information to categorize requests to establish a method of resolution.
• Documentation of all customer communication through tickets.

Requirements:

• 1+ year(s) of customer service experience in a technical environment or relevant experience
• Proven problem-solving abilities
• Proven verbal skills and exceptional written skills
• Experience in technical documentation
• Ability to multi-task effectively
• Work well autonomously