Vacation Home Attendant at Hilton Grand Vacations

Under general supervision the Vacation Hom Attendant is responsible for cleaning the suite interior and immediate areas to include patio, balcony and/or deck of the assigned suite in accordance with company policies and procedures, provincial, federal, and local authority guidelines ensuring a clean, sanitary and inviting suite for the guest.

• Sweeps, scrubs, mops and polishes floors.

• Vacuums carpets, rugs and draperies.

• Inspects and turns mattresses regularly.

• Handles all dirty laundry, and replaces all dirty linens with clean items.

• Dusts and polishes furniture and fittings.

• Cleans ovens, fridges and all appliances.

• Empties and cleans trash containers, and disposes of trash in a sanitary manner.

• Cleans toilets, basins, mirrors, tubs and showers.

• Wipes down glass surfaces, and washes all windows.

• Makes up beds and change linens.

• Distributes linen, towels and room supplies using wheeled carts or by hand, and restocks room supplies.

• Realigns furniture and amenities according to prescribed layout.

• Delivers any requested housekeeping items.

• Follows all company safety and security procedures.

• Provide assistance to other team members, including responding to housekeeping problems, as needed or requested.

• Provide assistance to members, owners, and guest to address questions, requests, or concerns; escalates concerns to management as needed.

• Immediately secure any lost & found items and turns them in to Security and/or management.

• Report any maintenance deficiencies or safety hazards, or damage to the property.

• Ensure confidentiality and security of all suites.

• Ensures carts and linen/amenity supply closets are well maintained, clean, organized, and stocked according to departmental guidelines.

Compensation: $23.69 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.

• Knowledge of cleaning and sanitation products, techniques and methods.

• Working knowledge of operating cleaning equipment.

• Fluent in English and excellent customer service skills.

• Proficient in time management; the ability to organize and manage multiple priorities.

• Ability to take initiative and effectively adapt to changes.

• Recognizes an emergency situation and takes appropriate action.

• Able to establish and maintain a cooperative working relation.

• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

• Performs well with frequent interruptions and/or distractions.

• Ability to consistently demonstrate the highest standards of professionalism when interacting with team members, management, members, owners, and guests