Deskside Support - New Westminister at Compugen Inc

Job Title/Titre d'emploi

Deskside Support - New Westminister

Vacancy No / Numéro de poste vacant

VN9756

Company Name/Nom de l'entreprise

Compugen Inc

Work Location

New Westminster, BC

Pay Range / Rémunération

Base Compensation: $40-$60 Hourly *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $78000-$117000 Annually (range is inclusive of variable compensation if applicable) (Note: This range is not applicable to Independent Contractors.)

Pipeline Posting

No

Job Details/Détails du poste

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

We are seeking an experienced Deskside Support Specialist for a 4 week Contract onsite in New Westminster, Brtitish Columbia

Overview

• Serving as the first point of contact for customers seeking technical assistance.
• Showcase new technology to business users
• Performing troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Troubleshoot mobile devices, phones, printers and other computer and telecommunications equipment.
• Daily incident management
• Daily request fulfillment
• End User Device re-imaging
• Requests for the installation, upgrade, relocation and removal of End User Devices
• Requests for the installation, upgrade and removal of software packages
• Performs other duties as required

Skills and qualifications

Technical Skills: Active Directory/Azure Active Directory, Exchange, MS Office Suite, O365, Microsoft 365 Admin Centre, knowledge on how to work with VMs

• Knowledge of an incident and problem management tools and processes
• Strong Windows 10 OS knowledge
• Strong troubleshooting skills
• Experience supporting Office Suite of products
• Good written and verbal communication skills
• A sense of urgency to complete tasks and assignments
• Ability to take direction and follow practices and procedures consistently and accurately
• Good time management skills
• Excellent interpersonal and client service skills
• Ability to work independently as well as in a team environment.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

#LI-MM1

#IND