Licensing and Enforcement Coordinator at Niagara Region

Location

Location: Welland, ON

Division

Clerks Administration

Important Notices & Amendments

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Summary

Reporting to the Manager, Licensing and Enforcement, the Licensing and Enforcement Coordinator provides front-line licensing services by reviewing applications, verifying documentation, and issuing licences in accordance with Regional by-laws and established procedures. The role also verifies payments both in person and online, ensures accurate data entry and reconciliation, and maintains accurate, compliant, and up-to-date licensing records.

In addition, the coordinator provides administrative and operational support to the unit. This includes supporting Licensing Appeals Committee hearings, scheduling staff meetings and preparing minutes, and triaging complaints and enforcement matters for referral to the Supervisor of Business Licensing and Enforcement.

Qualifications

Education

• Two (2) year College Diploma in Office Administration, Law and Security, Police Foundations, regulatory compliance or a related enforcement field.

• Training in document verification, evidence handling, and regulatory interpretation is considered an asset.

Knowledge / Experience

• Two (2) or more years of experience in licensing, permit processing, or related regulatory administration.

• Demonstrated experience reviewing and verifying documents to determine completeness, accuracy, and compliance with regulatory and/or legislative requirements.
• Experience applying relevant legislation, by-laws, policies, and procedures within an enforcement, regulatory, or licensing environment.
• Experience managing and safeguarding sensitive or confidential information in accordance with statutory requirements

Skills

• Strong accuracy and attention to detail when verifying applicant information and issuing licences in compliance with regulatory standards.

• Excellent time management and organizational skills; ability to prioritize multiple demands and re-adjust priorities as required.

• Proficient in using the MS Office suite of software including Excel; internal incident management, licensing databases, and provincial databases

• Strong customer service skills including de-escalation techniques and tact and diplomacy skills necessary to deal with diverse customers.

Special Conditions

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records and Judicial Matters Police Check

• Must sign an Oath of Secrecy and Confidentiality Agreement upon hire.

Niagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well-being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture. With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses. Niagara Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds to apply. Our recruiters will evaluate your suitability for the role.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: [email protected]
• Phone: 905-980-6000 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department