Product Fulfillment Coordinator at Bulletproof

Who We Are

Bulletproof is an award‑winning IT, security, and compliance partner helping organizations operate with confidence.

For more than 20 years, we’ve supported public and private sector organizations across North America and beyond with innovative, Microsoft‑powered solutions that reduce risk, modernize environments, and drive real business outcomes.

What sets us apart is our ability to deliver from strategy to execution. Customers choose Bulletproof as their one partner across IT, security, compliance, and managed services -from 24/7 SOC operations and managed IT to cloud transformation, governance, and professional services.

Our impact is global, our work is industry‑recognized, and our focus is practical, flexible solutions that work in the real world.

At Bulletproof, technology matters but people come first. Our vision is to serve, secure, and empower the world through people and technology, one customer at a time. When you join Bulletproof, you join a team that values ownership, innovation, and meaningful impact while giving you room to grow alongside leaders in the industry.

What We Have To Offer

• Challenging Work - We love solving highly complex problems. Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
• Great People - We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
• Diversity, Equity and Inclusion - We celebrate each other’s differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.

Position Overview

The main function of the Product Fulfillment Coordinator (PFC) is to support and execute tasks related to order management based on customer requirements. They will work directly with vendors, mostly IT hardware suppliers, while working on schedule, plan, executing orders, and controlling the deliveries to our final client.

The PFC will work closely with our Sales/Financial department and will keep meticulous records of all transactions.

Responsibilities

• Monitor and process sales orders to ensure timely release to final
• Assist with the quoting and ordering of products (hardware & software) using online
• Processing requests from both internal Bulletproof depts as well as external
• Processing of customer PO’s and providing customers with ETA’s on their
• Review product backorder report and close orders in ordering
• Create and submit Bulletproof PO’s to
• Problem solving sales orders that do not release
• Prepare reports and follow up on backordered line
• Monitor daily cycle count reports and follow up to document adjustments per inventory control audit procedures.
• Prepare monthly cycle count summary
• All other duties as required

Required Education And Other Credentials

• Degree or Diploma in Business, Information Technology or related field of study, or equivalent
• combination of education and/or
• Order Entry experience would be a strong asset
• Experience with product fulfilment, preferably with exposure to hardware product
• Strong knowledge in Microsoft Excel, Word, PowerPoint and Outlook

Qualifications & Experience

• Robust understanding of Bulletproof products, solutions, and services.
• Working experience with ticketing systems such as Zen Desk, Service Now, or BNJ, as well as with Remote Management and monitoring systems.
• Good understanding of the operation of infrastructure assets including CISCO, Fortinet, Barracuda, O365/Azure, VMware, ITSM and other tools used in our environments is required.
• Capacity to monitor and review IT system logs, server security, and special services on servers.
• Proven ability to lead complex troubleshooting and how and to whom to escalate the situation.
• Managing the use of the support personnel to ensure customer programs are running efficiently.
• Deep understanding to the point of being a subject matter expert of technical matters related to Managed Services/Professional Services.
• Identify and resolve problems timely and efficiently.
• Ensure timely action is taken to meet the needs of others.
• Written and Oral Communication - Communicate clearly and persuasively both in writing and verbally.
• Be a key player and operate well within the organization; consistently provide positive feedback to team members

What’s in it for you?

• Favorable medical, dental, and vision plans
• Company matched pension plan
• Competitive pay and performance rewards program
• Continuous education opportunities
• Opportunities for career growth
• Community involvement opportunities
• Earn while you give back - enjoy paid access to volunteer time
• Annual bonuses and a Service Award Bonus

Equal Opportunity Statement

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.