Employee Experience Designer at UFA

Strategic Purpose Of The Role

The People Experience Designer designs, manages, and continuously improves employee experience products across the employee lifecycle. Using employee insights, data, and business priorities, the role develops product roadmaps and delivers simple, effective, and impactful experiences that create measurable value for employees and the organization.

How Work Gets Done

We operate with a product mindset, building and managing employee experiences that deliver measurable value. We create and maintain roadmaps aligned to employee needs and business priorities, using research, data, and ongoing stakeholder engagement to inform decisions. We test and validate solutions before scaling, measure outcomes and product health, and continuously improve based on insights and feedback. Above all, we simplify complexity, reduce friction, and focus on creating experiences that make a meaningful impact.

What Success Looks Like (key Outcomes)

• Employee experience products deliver measurable employee and business impact.
• Product roadmaps are aligned to strategic priorities and employee needs.
• Design thinking, research, and data drive evidence-based decisions.
• Experiences are simple, intuitive, and broadly adopted.
• Employee effort and friction are reduced across key lifecycle experiences.
• The portfolio is focused on the highest-value opportunities for the business.
• Products continuously evolve through feedback, measurement, and improvement.

Key Accountabilities

• Own an assigned employee experience portfolio, including product vision, roadmap and backlog.
• Define opportunities to improve employee experiences across the employee lifecycle.
• Prioritize initiatives based on employee insights, business priorities, data and organizational value.
• Manage the evolution of employee experience products through continuous improvement.
• Partner to understand employee needs, pain points and opportunities.
• Translate research, data and feedback into product opportunities and solutions.
• Use journey mapping, design thinking and human-centered design practices to improve experiences.
• Develop prototypes, pilots and minimum viable solutions to test ideas and gather feedback.
• Lead the design and implementation of employee experience improvements.
• Partner with cross-functional teams to deliver solutions.
• Develop launch and adoption strategies to ensure successful implementation.
• Create simple, intuitive and scalable employee experiences.
• Define success measures and product health indicators.
• Evaluate adoption, effectiveness and employee impact.
• Use data and feedback to continuously improve products.
• Identify opportunities for future enhancements.

MEASURES OF SUCCESS

• Product adoption and utilization rates.
• Employee experience, satisfaction, and sentiment metrics.
• Product health and performance indicators.
• Reduction in employee effort and pain points.
• Achievement of roadmap and product objectives.
• Delivery of measurable business outcomes.
• Stakeholder satisfaction and partnership effectiveness.
• Continuous improvement informed by research, feedback, and data.

Experience & Capabilities

• Bachelor's degree in Human Resources, Business, Organizational Development, Education, Design, or a related field is preferred.
• 5+ years in Employee Experience, HR, Learning, Performance Management or related fields
• Experience leading enterprise-wide programs or portfolios
• Experience working across field/frontline and corporate environments
• Proven track record of delivering initiatives that improved business outcomes
• Experience working in complex, evolving organizations
• CPHR is an asset
• Experience in experience design, HR innovation, or program strategy
• Strong design thinking and journey mapping capability
• Ability to simplify complex systems, AI experience will be considered an asset.
• Strong business acumen and problem framing
• Ability to design for scale and variation (field + corporate)

CULTURE ADD

Brings creativity and design thinking to how work gets done, challenging outdated processes, simplifying complexity, and helping the organization rethink employee experiences in ways that are practical, modern, and meaningful.