Store Manager | Lougheed Town Centre at TELUS

Location

Burnaby, BC, CA, V5C 3Z6

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Req ID: 55675

Jobs by Category: Retail

Job Function: Retail

Status: Full Time

Schedule: Regular

This isn't just a management job—it's your chance to lead and grow a business.

Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data-driven decisions, and develop others to reach their full potential through thoughtful coaching?

As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and identify opportunities, and collaborate with your team to execute a shared vision. You'll prioritize customers in every decision, balance business goals with genuine care for your people, and approach every day with an ownership and partnership mindset. You won't just manage a store; you'll help grow a business forward.

What You'll Do

Deliver Business Results

Take shared accountability for store performance with commitment and determination

Use data and metrics to identify opportunities and make strategic decisions

Balance priorities to optimize productivity and support growth

Coach & Develop Your Team

Unlock each team member's potential through regular coaching and feedback

Build clear development plans that help your team grow and succeed

Create an environment where people thrive and perform at their best

Deliver Retail Excellence

Build a customer-first culture where your team consistently delivers exceptional experiences

Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty

Lead by example and inspire your team to achieve holistic success

Lead with Clarity & Connection

Communicate with clarity and transparency so your team understands the "why"

Build trust-based relationships and foster a positive, collaborative environment

Proactively recruit top talent and set new team members up for success

What We Offer

Rewards That Reflect Your Impact

Ability to earn rewarding monthly performance bonuses on top of a competitive salary

Additional sales incentives like cash prizes, phones, accessories and trips

Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family

TELUS Pension and Share Purchase Plan with generous company contributions

Exclusive employee discounts on products, services and local businesses

A Culture Where You Can Thrive

A recognition-first culture where your wins are celebrated and we invest in your growth

Career advancement opportunities within Telus Retail Limited or across TELUS

Mentorship from top performing sales leaders who want to see you succeed

The opportunity to lead with purpose and give back to your community

Qualifications

You're the kind of person who is

Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes

Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building

Positive & Adaptable: Brings energy and embraces change with confidence

Data-Driven: Uses metrics to identify opportunities and make informed business decisions

Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture

Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences

Innovative Thinker: Brings fresh ideas and creative solutions to running your store

Who Will Be Successful

You will be successful if you are...

Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data- Driven - Innovative - Positive - Collaborative

We encourage all qualified candidates to apply. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.

Salary Range: $53,000 to $76,000

You will be successful if you are...

a self-starter ￭ motivated ￭ engaging ￭ goal-oriented ￭ inspiring ￭ adaptable ￭ ready for a career ￭ positive ￭ supportive ￭ team player ￭ eager ￭ resilient

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.