Department Secretary - Transition Service at CAMH

The Clinical Care Program is seeking a part-time, permanent Department Secretary to work in the Psychosis & Recovery Treatment (PRT) Outpatient Clinics. The primary work will be to support the PRT Outpatient clinics at the 1051 Queen Street West building but there is opportunity to support the Downtown Clinics of PRT as well.

Reporting to the Program Manager, the successful candidate will work collaboratively with an inter-professional team to provide administrative/clerical duties in order to ensure the smooth and effective operation of the clinic.

Responsibilities

Responsibilities will include but are not limited to: document preparation and inter-program correspondence/communication, supporting patient flow by compiling monthly data, registration of clients, responding to internal and external inquiries, taking minutes, maintaining office supplies and booking and rescheduling appointments, supporting CBTp group recruitment and data input for redcap system. You will be accountable for the accuracy and management of clinic charts and the organization of clinic schedules for a vast group of physicians. This position works closely with clinicians, psychiatrists, community service providers, client’s representatives, clients and families, both in person, via telephone or virtually. You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 1051 Queen St. West.

Qualifications

The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, combined with two (2) years of secretarial/administrative experience. You will have excellent interpersonal and communication (verbal and written) skills and an understanding of the importance of customer service in a busy clinical environment. You will have sound analytical and problem-solving skills, and possess strong administrative skills. You must be proficient with Microsoft Office applications such as Microsoft Outlook, Word, Excel and PowerPoint to support the department’s activities. Experience in a healthcare environment and using Cerner I-CARE (PowerChart and Scheduling) is required. Excellent written and verbal skills are necessary. You will have the ability and experience in dealing with clients, staff, volunteers and other internal and external agencies from diverse cultural and ethnic backgrounds. You must demonstrate sound judgment, high levels of tact and diplomacy and be able to respond to customers professionally and politely while creating a welcoming and comfortable environment. The ideal candidate will also be creative and flexible with regard to types of tasks and a team player with a high degree of initiative. Must be able to work under pressure and deal with conflicting priorities and deadlines. Bilingualism (French/English) and/or proficiency in another language is an asset. Successful completion of a computer proficiency test is also required for this position.

Salary Range: $26.80 – $33.05 per hour

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.