Guest Services Representative at JLL

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Part-time - Guest Services Representative

We are seeking an enthusiastic Guest Services Representative who is committed to delivering exceptional customer experience. This role is central to fulfilling JLL's mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Every customer interaction must be carried out in a professional, courteous, and efficient manner.

Responsibilities

Maintain comprehensive knowledge of the shopping centre's services, amenities, facilities, store locations, promotional activities, and available resources.

Proactively create memorable customer interactions by assisting guests and providing excellent service.

Interact with shoppers and retailers courteously and efficiently while managing gift card sales and transaction reconciliation.

Project a positive attitude in all communications, whether by phone or in person.

Build and maintain strong relationships with retailers, educating them about the centre's services. Assist guests by providing directions, information, and answering questions.

Stay informed about store merchandise, sales, and special events to offer relevant suggestions based on shopper needs.

Conduct all service functions at Guest Services.

Support the Marketing Director with promotional events including ballot distribution, collection, sorting, gift-with-purchase programs, and special events.

Maintain familiarity with the centre's Crisis Management Manual and understand Guest Services' role and responsibilities as outlined in the plan.

Participate in special projects and assume additional duties as assigned.

Qualifications

Candidates must possess a positive attitude and a strong commitment to excellent customer service. Effective communication skills are essential for interacting with shoppers, retailers, centre management, service providers, and all shopping centre personnel.

The ideal candidate can work efficiently in a fast-paced environment, multitask effectively, and maintain a high level of professionalism. Strong written and oral communication skills are required; multilingual abilities are an asset.

Demonstrated conflict resolution and management skills are necessary. Candidates must be friendly, approachable, proactive, and solution focused.

Availability to work weeknights, weekends, and holiday shifts is required.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.