Administrative Triage Medical (CA/LPN) at Medicentres Canada Inc

Job Location: Clinic Support Office Edmonton - In Office

Job Type: 6 month Temporary, Full-Time and Part-Time

Experience Level: Mid Level

Schedule: Days, Evenings, Weekends available

Number of Vacancies: 2+

COMPANY INFORMATION

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE

Reporting to the Supervisor, MRP Referral Team, the Administrative Triage Medical is responsible for reviewing, validating, triaging, prioritizing, and preparing referral files. This includes analyzing large, complex medical records, identifying and organizing relevant clinical information, and ensuring files are complete, structured, and decision-ready for Physician or Nurse Practitioner review, while ensuring compliance with privacy, regulatory, and organizational requirements.

PRINCIPAL RESPONSIBILITIES

Intake, Validation and File Preparation:

• Review and analyze large incoming complex medical records, diagnostic reports, and supporting documentation.
• Verify referrals are complete, accurate, and all documents are present based on established submission requirements.
• Identify missing information, incomplete documentation, unclear referral rationale, duplicate referrals, or documentation deficiencies.
• Organization and sequence referral notes, diagnostic imaging and medical documentation into clear, decision-ready formats to support physician review.

Clinical Triage & Prioritization:

• Perform structured triage of referrals to assess completeness, complexity, and readiness for review.
• Extract and summarize relevant clinical information from multiple sources to support efficient and consistent physician review.
• Identify and escalate high-risk, time-sensitive, overdue, or complex referrals in accordance with established processes.

Workflow Tracking:

• Manage referral progression from referral review through physician disposition.
• Monitor turnaround times and proactively address workflow bottlenecks.

Compliance & Privacy:

• Handle patient health information in accordance with provincial privacy legislation and organizational policies.
• Maintain accurate documentation at all times.
• Adhere to professional nursing and medical standards, clinical protocols, and organizational procedures.
• Perform all review, triage, and file preparation activities using established processes and professional judgment, without reliance on artificial intelligence (AI) tools for clinical analysis or decision support.

Quality:

• Ensure all outputs meet defined quality standards for accuracy, completeness, and consistency.
• Follow standardized templates and processes to support consistent decision-making across the program.
• Participate in quality assurance activities and incorporate feedback into daily work.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Experience reviewing and interpreting medical records and clinical documentation.
• Strong analytical skills with the ability to identify relevant clinical information within large volumes of documentation.
• Strong organizational and prioritization skills
• Attention to detail
• Ability to manage high-volume workloads
• Process-oriented mindset
• Effective written and verbal communication skills
• Ability to maintain confidentiality
• Proficiency with the use of Electronic Medical Records (EMR) systems and PDF Editor tools like Adobe or Foxit
• Ability to identify workflow bottlenecks and escalate issues appropriately

Education/ Certifications

LPNs

• Current registration and in good standing with the College of Alberta LPNs

Clinical Aides

• Completion of a degree from a school of medicine listed in the World Directory of Medical Schools.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.

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