Call Centre Clerk - Moncton at Indigo Park Canada

Join our team as a Customer Service Representative and play a key role in delivering exceptional support to customers across Canada. In this fast-paced, customer-focused role, you will be the first point of contact for drivers seeking assistance with parking access, payments, and general inquiries. If you are a strong communicator, enjoy solving problems, and thrive in a collaborative environment, we'd love to hear from you.

Why work at Indigo Park Canada?

• Focused on employees well being
• Flexible scheduels
• Opportunity for career growth
• Be part of a trusted organization focused on service excellence

Responsibilities

• Handle inbound calls from customers across multiple locations in Canada.
• Provide remote assistance and support to customers with their parking inquiries, including issues with access, payments, and general questions.
• Detect and report any irregularities or issues with parking access or equipment.
• Investigate and resolve any incidents or complaints reported by customers.
• Maintain accurate records of customer interactions and transactions.

Qualifications

• Previous experience in customer service, preferably in a call center environment.
• Bilingual in French and English is required.
• Excellent communication skills, both verbal and written.
• Basic computer skills
• Effective problem-solving abilities and the capacity to maintain composure in stressful situations.

#IPC2

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment in employment and protection from discrimination, and accommodations are available upon request for employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.