Part-time Team Lead - Market Mall at The Body Shop

Role Overview

With enthusiasm for our brand, you will support the Store Management team in delivering retail excellence, driving strong sales results, and creating engaging customer experiences.

Key Job Accountabilities

Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed

Problem solve effectively & proactively using available resources and guidance from Store Management team

Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed

Communicate effectively and act as a flexible & responsible role model to your team

Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry

Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life

Meet sales & performance targets

Support training and onboarding of new Customer Consultants

Skills/Competencies

Experience in a customer-facing role and a genuine passion for the retail beauty industry

Ability to communicate & listen effectively

Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs

A positive mindset with the willingness to continuously develop yourself and your teammates

Ability to proactively manage time, multi-task, while working independently with minimal direction

Physical Requirements

Must be able to stand and walk for extended periods (up to 8 hours per shift)

Ability to lift and move products up to 25 lbs.

Frequent reaching, bending, crouching as required