Customer Excellence Manager at NAPA Canada

Your route

The Customer Excellence Manager is a hands-on leadership role ensuring operational excellence within a partially automated distribution center. This position acts as a bridge between warehouse operations, inventory management, customer service, and continuous improvement projects.

Key Responsibilities

• Oversee administration and customer service; support daily operations (receiving, picking, replenishment, shipping); monitor and improve productivity, quality, and service levels.
• Ensure inventory accuracy and integrity (SOX compliance); manage cycle counts, resolve discrepancies, optimize slotting, and handle dead stock/backorders.
• Track performance KPIs (throughput, downtime, errors); collaborate with suppliers, IT, and maintenance teams; conduct root cause analysis.
• Lead Lean initiatives (5S, standardization, waste reduction) and cross-functional projects (layout redesign, automation integration, digitalization); develop business cases including ROI analysis.
• Lead and develop a multidisciplinary team of 10–20 people (administration, customer service, continuous improvement, inventory control, and quality).

Under the hood

• Bachelor’s degree in operations management, Logistics, or Engineering with 5 years of leadership experience in logistics or supply chain, including experience in an automated environment.
• Expertise in inventory management and WMS.
• Experience in project management and Lean methodologies.
• Proficiency in data analysis (Excel, Power BI).

About The Division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!