Product Manager, SMB Internet Portfolio at TELUS

Location

Vancouver, BC, CA, V6B 0M3 Calgary, AB, CA Edmonton, AB, CA Toronto, ON, CA

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Req ID: 55466

Jobs by Category: Technology Solutions

Job Function: Product Management & UX/UI Design

Status: Full Time

Schedule: Regular

Our team and what we'll accomplish together

Our team shapes the evolution of TELUS Business’ Internet products and services, helping small and medium businesses stay connected to their customers, teams, and communities.

As part of the SMB Internet Product team, you will bring cross-functional teams together to turn customer needs and business opportunities into new products, improved experiences, and stronger portfolio performance.

You will help develop and execute the roadmap for TELUS Business’ Internet portfolio. You will support products and initiatives from early ideation and business case development through launch, adoption, lifecycle management, and ongoing performance improvement.

Working across Product, Sales, Marketing, Finance, Operations, Systems, Technology, and Engineering, you will help deliver reliable and differentiated connectivity experiences for Canadian businesses.

What you'll do

Lead the development and execution of the SMB Internet product strategy and roadmap, using customer insights, market trends, and competitive intelligence to identify opportunities for improvement

Develop business cases and investment proposals that translate customer and business needs into clear requirements, priorities, and action plans with defined financial impacts and success measures

Support products and capabilities from ideation through launch readiness, adoption, and post-launch evaluation, including pricing changes, customer migrations, and portfolio modernization

Analyze and report on product performance metrics including sales, revenue, churn, customer experience, and operational results to inform ongoing optimization

Translate customer and business needs into clear product requirements, priorities, and action plans

Coordinate cross-functional teams to ensure operational, technical, sales, and customer readiness

Leverage AI, automation, and analytics tools to improve product research, decision-making, and team productivity

Champion customer-focused, evidence-based decision-making across the organization

Qualifications

What you bring

Known for your customer focus, curiosity, and ability to identify opportunities that improve products and experiences

Strong analytical and problem-solving skills, translating complex information into clear recommendations and actionable insights

Demonstrated ability to develop product roadmaps, business cases, launches, lifecycle activities that drive portfolio performance

Ability to bring cross-functional teams together and influence stakeholders without direct authority

Strong communication and presentation skills, including the ability to simplify technical, financial, and product topics

Comfortable managing multiple priorities and adapting in a fast-moving environment

Familiarity with product management, customer journey, service design, or Agile practices

Interest in emerging technologies, AI, automation, and their practical business applications

3–5 years of experience in product management, product development, product strategy, business analysis, or a related role

University degree or equivalent experience in Business, Engineering, Technology, Marketing, or a related field

Great-to-haves

Experience with B2B technology, telecommunications, connectivity, infrastructure, or subscription-based services

Experience developing business cases, analyzing financial performance, or supporting investment planning

Experience launching new products, offers, capabilities, or customer experiences

Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.