Sales Associate - Richmond (Part-time) at WINS (Women In Need Society)

Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced environment that involves driving sales through engagement of customers, suggestive selling, and sharing product knowledge.

We are currently looking for a Sales Associate to join our Richmond location on part-time basis.

Duties And Responsibilities

• Foster a positive workplace and team environment through open communication
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on products1
• Welcome customers to the store and answer their queries
• Sort, tag, hang merchandise, arrange, restock sales floor
• Resolve customer complaints to ensure maximum client satisfaction
• Process sales transactions at point of sale (POS) accurately & efficiently
• Receive, sort, & recycle donated goods
• Lift & move all sizes of furniture throughout each shift - 50 lbs individually or 100 lbs as a member of a team
• Promote upcoming sale promotions, events and other WINS initiatives
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• Actively seek out customers in store and “Go the extra mile” to drive sales
• Remain knowledgeable about WINS community impact and the programs offered
• General housekeeping and tidiness of store & rotate inventory on regular basis
• Other duties as assigned

Requirements

Education

• Grade 12 Diploma and/or equivalent combination of education and experience

Experience

• Previous experience in a retail, customer service environment is an asset

Personal/ Professional Attributes

• A friendly and energetic personality with customer service focus
• Strong communication and interpersonal skills
• Ability to problem solve, multi-task and prioritize daily work
• Ability to perform under pressure and address complaints in a timely manner
• Ability to stand for long periods of time throughout each shift
• Availability to work flexible shifts with weekend availability
• Ability to physically lift 50 lbs individually or 100 lbs as a member of a team
• Eligible to work in Canada
• CSA approved steel-toe boots