CLK 12R - Client Services Representative at BC Public Service

Posting Title

CLK 12R - Client Services Representative

Position Classification

Clerk R12

Union

GEU

Work Options

On-Site

Location

Cranbrook, BC V1C 7G5 CA (Primary)

Salary Range

$57,699.62 - $65,135.07 annually

Close Date

8/12/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Water,Land,ResourceStewardship

Ministry Branch / Division

FrontCounter BC / Permitting Transformation Division

Job Summary

The Team

The team at FrontCounter BC in Cranbrook is known for being approachable, knowledgeable, and service focused, supporting clients through a wide range of provincial permits and authorizations. They work collaboratively to guide individuals, businesses, and communities through often complex natural resource and land use processes, making information clear and accessible. With a strong commitment to customer service, the team plays an important role in connecting people with government programs while helping move projects forward efficiently and responsibly.

The Role

As a Client Services Representative, you are the person clients turn to when they need help navigating BC’s natural resource permits and approvals. This role blends problem solving, client guidance, and hands on work with applications, mapping tools, payments, and documentation. It involves interpreting legislation in plain language, coordinating referrals and consultation packages, and keeping FrontCounter BC operations running smoothly. This is a fast paced, people focused position at the heart of BC’s natural resource system.

Qualifications

Education and Experience Requirements

• Grade 12 graduation or GED.
• A minimum of one (1) year of clerical or administration experience in a formal business environment.

Preference may be given to those with one (1) or more of the following:

• Experience working in a natural resource management field.
• Experience working in a highly regulated or policy/legislation governed environment.
• Experience using a variety of client/server database applications.
• Experience with conflict resolution and negotiation in a regulatory environment.
• Additional post-secondary education in the Natural Resource sector.

Additional Requirements:

• Must possess a valid British Columbia Class 5 Driver’s Licence.
• Must be willing to travel occasionally, for varying lengths of time.
• Ability to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.

For questions regarding this position, please contact ***email_hidden***.

About this Position

There is currently one (1) permanent, full time position available in Cranbrook.

This position has full time on-site requirements.

Employees of the BC Public Service must be located in BC at the time of employment.

An eligibility list may be established to fill future temporary and permanent vacancies in Cranbrook.

A Criminal Record Check (CRC) will be required.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit, or Métis) applicants originating from the land known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers.

How to Apply

Your resume must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history, including job titles, start and end dates (month and year) and your job related responsibilities for each job in your employment history, and any relevant information that relates to this position.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category

Administrative Services, Natural Resource Sector, Policy, Research and Economics