Clerk 2 - Crisis & Critical Care Unit 4 at CAMH

Position Description The Acute Care Program is currently seeking a full-time, temporary (12 Months) Clerk 2 to work on the Crisis and Critical Care Unit (PICU). This is an exciting professional opportunity to contribute to client care in the context of an acute care team.

Reporting to the Unit Manager and working in conjunction with the interprofessional team, your responsibilities will include, but not be limited to:

• Reception and administrative/clerical support;

• Coordinating staffing;

• Organizing, monitoring and ordering supplies;

• Collecting data, updating client data bases, tracking and census systems;

• Liaising with health records;

• Arranging for meetings;

• Making appointments; and

• Performing other clerical activities, such as faxing, photocopying, scheduling meetings, supplies ordering, filing and document preparation.

Responsibilities

This position requires contact, both in person and over the telephone, with clients, service stakeholders (CAMH departments and community services) and the public. As an often ‘first point’ of contact to the unit, the incumbent must value and offer good customer service, maintain good knowledge of operations, be resourceful, and have a good understanding of privacy legislation and client confidentiality. The incumbent will also:

• Sustain positive working relationships on the unit, and with our internal and external partners;

• Support the service activities such as program development and delivery, evaluation and research activities;

• Support measures designed to ensure the safety of clients, staff, and visitors;

• Value and engage in self-reflection and continuous improvement; and

• Support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.

Qualifications

Qualifications The successful candidate will possess:

• Secondary school diploma and/or completion of relevant courses. - Minimum six months of relevant administrative experience

• Excellent computer skills with a proficiency in Word processing (Word) spreadsheets (Excel and Access) and database programs

• Strong clerical skills, including the ability to maintain accurate records, interpret and apply policies and procedures and provide routine information

• Knowledge of privacy legislation and client confidentiality

You will have demonstrated ability to work with minimal supervision in a dynamic environment and possess excellent organization, interpersonal and communication skills. The ability to work with individuals of diverse ethno racial and cultural backgrounds is required. Bilingualism (French/English) or the ability to speak a second language would be considered an asset.

Please Note: This full-time, temporary position is part of the OPSEU Bargaining Unit.

Salary Range: $24.76 – $30.52 per hour

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.