Settlement Counsellor (PT) - Newcomer Settlement Program at CSS

Catholic Social Services is currently seeking a 37.5 hours per week, Settlement Counsellor in EDMONTON to join our Immigration and Settlement Services team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!

Job application closing date: August 12, 2026.

Program Overview

Conduct Needs and Assets Assessments and Referral Services (NAARS) for eligible newcomers, developing personalized settlement plans and connecting clients to community resources. Ensuring follow-ups and reassessments to support successful settlement and integration.

Job Summary

• Conduct individual and/or family needs and assets assessments using the National Standardized Assessment Template for NAARS to evaluate client needs and strengths.
• Utilize the Designated NAARS Service Provider (DNS) model to develop personalized and portable Settlement Plans, ensuring appropriate referrals to services and community opportunities.
• Provide direct settlement support, addressing immediate needs related to housing, employment, health care, and social services through referrals and service navigation.
• Conduct formal follow-ups within 3 to 6 months after the initial assessment, reassessing needs as required and adjusting Settlement Plans accordingly.
• Identify high-needs cases and refer clients to Case Management services when assessments or reassessments indicate a need for intensive support.
• Ensure client confidentiality in all interactions and documentation.
• Provide interpretation and translation services as required to facilitate client support.
• Meet monthly targets related to client assessments, referrals, and follow-ups.
• Collaborate with internal teams and external partners to enhance service coordination and improve client access to settlement resources.
• Maintain accurate client records in internal databases, ensuring proper documentation of assessments, settlement plans, referrals, and follow-ups.
• Participate in professional development opportunities to enhance skills and stay current with best practices.
• Stay informed on immigration policies and local service trends to provide up-to-date, relevant guidance.
• Perform other related duties as assigned.

What This Job Requires

• Diploma/Degree in human services/Education/Social Work or equivalent
• Must be proficient in English.
• Must be able to communicate in Somali and/or Arabic fluently.
• Certification as a Settlement Practitioner through AAISA is desired and expected within 3 years of date of hire.
• Two (2) years’ experience working with newcomers to Canada is preferred.
• Superior knowledge of Canadian social systems: settlement and immigration, health, legal, education, financial, social, housing, and employment
• Supportive Counselling skills to conduct holistic assessments, set realistic goals and action plans with clients and provide appropriate supports and referrals.
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months

You can apply online for Police Information Check including Vulnerable Sector Search and Intervention Record Check.

For Police Information Check, including Vulnerable Sector Search, please visit the City of Edmonton's police service website.

For Intervention Record Check, please visit the informalberta.ca

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer

• The annual salary for this position is $52,206.525 to $$58,725.00 (based on 37.5.hours/week) based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.