Cook Supervisor, Full Time at Compass Group Canada

General Responsibilities

Oversee kitchen and floor operations, managing the operational team and ensuring optimal customer service.

Set up the shift for success, including planning break schedules, assigning service areas, and developing a game plan for the day.

Conduct a pre-shift briefing with staff to ensure clear communication of expectations and daily goals.

Assign service areas to host/hostess staff and monitor their performance throughout the shift.

Ensure general help are present and providing consistent, high-quality customer service always in the lounge.

Enforce bussing and clearing standards, including the 3-5 minute rule for floor operations.

Ensure the lounge provides a 5-star experience for all guests.

Oversee food and beverage preparation to ensure it meets established standards and is completed in a timely manner.

Ensure that all points of service (e.g., food, beverage, magazines, business center) are organized, clean, stocked, and replenished in line with Air Canada and merchandising standards.

Maintain compliance with Food Safety, Health & Safety, and Air Canada standards across the lounge.

Specific Responsibilities

Adhere to RA Hospitality Excellence standards, always demonstrating engagement and professionalism.

Ensure staff uniform and grooming standards are maintained.

Promote efficient, courteous, and positive service always.

Ensure that hosts/hostesses are knowledgeable about the items they are serving, including food ingredients, allergens, and food intolerances.

Oversee food and beverage preparation to ensure it is done according to standard/recipe and within the required time frame.

Complete and submit daily manager reports

Participate as an active member of the Joint Health and Safety Committee (JHSC).

Report service failures and delays

Address customer concerns and document as needed

Respond promptly and professionally to customer questions and requests.

Promote a ‘clean-as-you-go’ work ethic and always maintain a tidy work environment.

Report any issues related to Health & Safety (H&S) and Quality Assurance (QA) to the Unit Manager.

Ensure compliance with H&S standards, including proper use of personal protective equipment (PPE) and safe work practices.

Conduct weekly and monthly training talks for staff regarding QA, JSAs, and H&S, ensuring that all staff members sign off on the training.

Report and document any staff issues or incidents as needed

Planning and implementing break schedules

Dishwashing to support operations as needed

In the event of sick calls, lateness you are required to help coordinate replacements wither from call ins or assist with transferring staff from other lounges and assist in the areas that need more attention irrespective to your classification

All Associates are responsible for a reliable commute for their assigned shift hours.

Duty as assigned by managers/supervisors based on operational needs

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [email protected] for further information.