Unit Clerk at Covenant Health Canada

St. Michael's Health Centre, part of Covenant Health, is home to Southern Alberta's leading general rehabilitation, restorative care, palliative care, long-term care, supportive living, and complex mental health programs. As a Unit Clerk, you will play an integral role in supporting the day-to-day administrative operations of the unit. Working closely with the Charge Nurse and collaborating with interdisciplinary and nursing teams, you will help ensure the delivery of safe, efficient, and resident-centered care. The Unit Clerk is responsible for a variety of clerical, reception, and administrative duties that support the activities and operational needs of the unit. Responsibilities include, but are not limited to, processing physician orders, coordinating admissions and discharges, scheduling appointments, communicating with residents, families, and healthcare providers, maintaining unit supplies and forms, and completing photocopying, faxing, and other administrative tasks. The successful candidate will possess strong organizational, interpersonal, communication, and computer skills, with the ability to prioritize competing demands in a fast-paced environment. The ability to work effectively and collaboratively with interdisciplinary team members, other departments, residents, families, and the public is essential. This position primarily supports the Long-Term Care and Palliative Care departments. Orientation will also be provided to other departments within the facility to enable coverage and relief support as operationally required.

The Unit Clerk is a vital member of the interdisciplinary healthcare team, responsible for managing the full scope of administrative operations on designated care, treatment, and unit care areas. Acting as a central liaison among patients, families, and clinical staff, the Unit Clerk ensures timely and accurate communication, documentation, and coordination of care related processes. Unit Clerks apply their knowledge of medical terminology and healthcare systems to support admissions, transfers, and discharges; maintain essential records; and facilitate smooth unit workflow. They also oversee inventory and supplies, assist with scheduling and timekeeping functions, and serve as Downtime Captains during system outages, helping ensure continuity of operations in high pressure environments. In rare or exceptional circumstances, and in the interest of maintaining seamless, efficient, and patient centred care, the Unit Clerk may provide limited assistance to clinical colleagues within the boundaries of their training, skills, and established role. Together, these responsibilities highlight the essential contribution Unit Clerks make in creating an organized, responsive, and reliable care environment that supports patients, residents and the interdisciplinary team. This position is covered by the terms and conditions of the CUPE 408 St. Michael's Collective Agreement.

Unit ClerkCOV CUPE 408 (St. Michael's)Seniors Care East & Palliative CareSt. Michael's Health CentreAs Per LocationNot Applicable 0.6007-AUG-2026Regular Part Time20-AUG-20267.75412DaysAs Per Rotation $26.07 $31.68Not Applicable

Required Qualifications

Must have a Certificate from a recognized training program which includes a practicum component. A course in Medical Terminology is required. An equivalent combination of education and experience may be considered.

Additional Required Qualifications

Minimum of two to three years of directly related Unit Clerk or administrative healthcare experience. Experience using Connect Care is required. Demonstrated proficiency with computer applications and excellent keyboarding skills. Excellent verbal and written communication skills. Strong organizational and time management skills, with the ability to prioritize multiple tasks. Proven ability to adapt quickly and work effectively in a fast-paced, changing healthcare environment.

Preferred Qualifications

Working knowledge of and experience using WFM, Microsoft Office, and other healthcare information systems. Demonstrated ability to prioritize competing tasks, manage frequent interruptions, and remain organized and composed in a fast-paced environment. Strong interpersonal and customer service skills, with the ability to respond to patient and family concerns in a professional, respectful, and diplomatic manner. Demonstrated commitment to continuous learning and ongoing professional development.