Inside Channel Account Manager I (Bilingual) at ESET

Résumé Du Poste / Summary

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE. This role requires you to be bilingual in English and French.

Description Du Poste / Job Description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Maintain accurate pipeline of business
• Proactively reaching out to our end user customers to secure upcoming renewals and look for addon, upsell and cross sell opportunities.
• Work with and assist ESET resellers and distribution partners as required throughout the sales process to complete sales through the channel
• Maintain accurate account and contact information
• Respond to voicemails per company policy
• Provide & process any and all sales related materials (Quotes, Sales orders, Invoices, Trial Licenses, Etc.) for channel partners
• Handle and/or resolve ESET license credential inquiries/issues for channel partners
• Record and maintain accurate notes for all sales-related activity in Salesforce
• Provide back-up support to sales team colleagues as needed/required by management
• Attend all sales meetings and trainings as required.

You must be bilingual in English and French to qualify for this role.

Requirements

Education

• Professional fluency in French is required for this position, with strong proficiency in English
• 2–4 years of experience in Account Management, Sales, or a related field
• College diploma or bachelor’s degree preferred
• Hybrid work environment (two days per week in-office), supporting Quebec and Eastern Canada
• Must be flexible and available to meet the needs of the department, as well as prospects and customers of ESET
• Up to 10% travel required to support partners, attend events, and participate in in-person collaboration, including trainings, offsites, and team-building activities
• Proficiency in Microsoft Office Suite and Salesforce CRM environment

Experience

• Years of work experience: 2-4 years

Knowledge

• Basic Knowledge of Microsoft Excel and Word
• Knowledge of Outlook

Avantages du poste /

At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.