Cafe Experience Representative (Casual) at Irving Oil

As a Casual Café Experience Representative at our Home Office in Saint John NB, you will support our company strategy by creating a branded employee experience within the Café. Your goal will be to engage with employees (customers) by serving hot items, taking payments, keeping all café areas clean and stocked, and assisting with kitchen activities as required. Your success will ensure a positive customer service experience every time.

This is a Casual position. Great opportunity for someone who would like to pick up some extra hours as they become available. Hours could range between 6:00am and 3:30pm, Monday to Friday.

What We Offer

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

Your Responsibilities

• Uphold and represent the Irving Oil brand and corporate café vision in all interactions
• Deliver exceptional customer service through courteous behavior, efficiency, and exceeding expectations
• Maintain a clean, fully stocked café during operating hours and report any issues or improvement opportunities to the supervisor
• Prepare, plate, and serve menu items according to presentation and quality standards.
• Operate the Point-of-Sale system accurately to process customer transactions
• Manage inventory tasks, including receiving stock and maintaining adequate food levels at stations
• Support kitchen operations by assisting with food prep during slow periods and completing closing procedures
• Collaborate with team members, attend meetings, and provide support or coverage as needed to ensure smooth operations

Your Skills

• Proven ability to perform effectively under pressure in a fast-paced environment
• Strong time management, organizational, and multi-tasking skills
• Excellent communication skills paired with a friendly, energetic, and positive attitude

Your Experience

• High school diploma or equivalency
• 3-5 years’ experience in the food service industry

The expected hourly range for this position is $18.00 - $21.60. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent