Telecom Analyst – IT at Codentrel

Codentrel, a technology solutions provider based in Mississauga, is seeking a skilled Telecom Analyst – IT to join our dynamic team. This role involves supporting mobile device operations, troubleshooting hardware/software issues, and ensuring smooth telecom operations for the organization.

Responsibilities

• Provide hands-on support for Samsung and BlackBerry mobile devices, including hardware and software troubleshooting
• Deliver excellent customer service with strong organizational, written, and verbal communication skills (French language skills are an asset)
• Assist with configuration, upgrades, and updates (OS, firmware, patches) for Android smartphones in line with company requirements
• Perform general telecom maintenance and support, including client assistance, new deployments, and troubleshooting
• Diagnose and resolve technical issues related to mobile devices and applications, escalating when required
• Collaborate with the Service Desk to complete requests according to priority
• Communicate effectively with vendors and internal stakeholders
• Conduct product testing as needed
• Maintain operational readiness, including occasional travel and after-hours availability

Requirements

Education & Certification:

• College diploma or university degree in a related field
• Minimum 2 years of related work experience (telecom industry experience preferred but not mandatory)

Technical Skills & Knowledge

• Basic understanding of Microsoft Office, Windows OS, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management
• Proven operational support experience and solution implementation
• Familiarity with Telematics Technology is an asset
• Proficiency with core software applications, particularly Microsoft Office Suite
• Experience with BI tools such as Power BI is an advantage

Soft Skills

• Strong analytical and problem-solving abilities
• Effective multitasking and time management skills
• Highly motivated, adaptable, and collaborative
• Strong customer service orientation
• Excellent written and verbal communication skills

Work Conditions

• Standard hours: 8:00 AM – 5:00 PM
• Occasional evening and weekend work for deadlines, implementations, or production support
• May require sitting for extended periods and lifting items over 20 lbs
• Occasional travel may be required