Senior Trainer - Fragrance at Guerlain

ROLE

• Enhance BCs especially fragrance expert’s expertise.
• Work closely with all departments and seek opportunities to improve net sales of the fragrance category.
• Deliver in -classroom training and TTT to trainers and provide proactive support, coaching, follow up and feedback for excellent field execution.

MAIN TASKS

40% – Training Delivery & Training Program Execution

• Independently deliver fragrance training programs and ensure effective follow-up, implementation, and reporting.
• Demonstrate cross-category training capability and support skincare, makeup, and fragrance training projects when required.
• Support training and presentation activities for key brand events, product launches, client events, and live-streaming projects.
• Continuously enhance learning experiences by leveraging diverse training methodologies to improve engagement and effectiveness.

30% – Training Content Development

• Independently develop, update, and maintain fragrance training materials and coaching tools to support field execution.
• Adapt and localize global training content to meet China market needs and regularly update fragrance learning content on digital learning platforms.
• Monitor industry trends, competitive activities, and consumer insights to drive innovation in training content and fragrance service development.
• Collaborate closely with HQ training teams and cross-functional stakeholders to ensure alignment.

15% – Trainer Coaching & Capability Building

• Deliver TTT programs to field training teams, strengthening fragrance expertise and facilitation skills.
• Coach and support the Fragrance Experts community to continuously elevate professional knowledge and service standards.

15% – Training Effectiveness & Data Analysis

• Establish and maintain training effectiveness tracking mechanisms with a business-oriented mindset.
• Analyze key business and training KPIs regularly and identify performance gaps and opportunities together with field teams.
• Continuously optimize training strategies and content based on performance insights and data analysis.

Qualifications & Skills

• Pleasant appearance which can reflect elegant Guerlain image.
• Over 5 y ears working experience with prestige cosmetic or fragrance brands as a trainer is a must.
• Fluent verbal and written communication skills in both Chinese and English.
• Be able to develop training material independently.
• Good project management skill including defining clear project objectives & measurements/ projects plan, and track project progress to ensure on time delivery with good quality.
• Good communication and presentation skills
• A feel for luxury & refinement; sense of detail and service
• Able to do live streaming and on-line training is a must.

KEY COMPETENCIES

• Integrity and trust
• Customer focus
• Drive for result.
• Creativity/Innovation
• Motivating others