Operations Manager at Gryd

Find your spot at GrydPark We’re on a mission to make parking a whole lot easier. Come help us do it.

GrydPark builds the technology that makes parking work at scale. We partner with enterprise clients and property owners to run parking as a real business, and we give lot managers the tools to handle it day-to-day. On the driver side, our app makes finding a spot and paying for it a whole lot simpler (pun intended).

Parking is a serious business, but a lot of it still runs on spreadsheets and guesswork. We replace that with software that shows owners exactly what their lots are doing and helps them turn empty stalls into revenue, while giving drivers a parking experience that actually works.

We’re growing, and we are looking for people who want to take ownership, contribute their perspective and see the impact of their work.

Role Details

Company: GrydPark

Location: Winnipeg, MB - Hybrid

Employment type: Full-time - Permanent

Start date: As soon as possible

Department: GrydPark Operations

Reports to: Director of Operations

ABOUT THE ROLE

GrydPark is growing fast, and this role sits right at the center of it. You'll be responsible for onboarding new properties end-to-end, while shaping the processes and vendor relationships that keep the operation moving. This isn't a role where someone hands you a checklist; you'll spot the gaps, propose the fixes, and make the call.

We're looking for a natural communicator who builds trust with clients easily, a problem-solver who doesn't wait to be told what's broken, and someone who moves easily between teams — client success, vendors, sales, product, and finance all rely on you to connect the dots.

Join at a moment where the impact you make will genuinely shape where GrydPark goes next.

WHAT YOU’LL DO

• Lead end-to-end onboarding of new properties — client communication and accounts, portal listings and access, signage, installers, and enforcement
• Manage ongoing client relationships and resolve day-to-day property issues (disputes, billing, escalations)
• Coordinate the enforcement schedule, manage enforcement vendor relationships and identify and onboard enforcement vendors in new markets
• Manage signage and materials inventory
• Handle recurring client invoicing and follow up on outstanding payments
• Own and continuously improve GrydPark's Operations Manual and SOPs
• Partner with the product team on feedback, bug tracking, and new launches
• Train and support junior team members and interns

WHAT YOU’LL BRING

We are looking for someone who has:

• 3+ years in operations, project management, or account management
• Experience managing client and vendor relationships
• Familiarity with project management/CRM tools (ClickUp, Jira, HubSpot, or similar)
• Comfortable learning new SaaS platforms quickly
• Proactive, detail-oriented, and able to juggle multiple workstreams

WHAT WORKING HERE LOOKS LIKE

At GrydPark, people are trusted to take ownership of their work and contribute ideas. You will work with people who communicate openly, help each other solve problems and care about doing things well.

We move quickly, but we do not expect people to figure everything out alone. Asking questions, sharing feedback and bringing a different perspective are all part of how we work.

Depending on the role, you may collaborate with teams across both Gryd and GrydPark while remaining an employee of the company listed in the role details.

WHY JOIN US?

Your work will be seen. Your ideas and decisions will have a visible impact on our clients, products or internal teams.

You will have room to grow. Growth can mean learning a new skill, taking on more ownership or helping shape how your role develops over time.

You will work with people who care. Our teams value honesty, respect and people who are willing to help each other succeed.

Your perspective matters. You do not need to wait for a senior title to share an idea, challenge an assumption or suggest a better way.

BENEFITS AND PERKS

Eligible employees may receive:

• Extended health, dental and vision coverage
• Life, disability and AD&D insurance
• Three or more weeks of vacation
• Paid sick leave and personal days
• Paid winter holiday closure
• Flexible working hours & hybrid work options
• Parental Leave Top up
• Company events and seasonal gatherings
• Casual dress
• A dog-friendly office

HOW TO APPLY

Think you could be a good fit? Send us your Resume and Cover Letter.

Tell us a little about your experience, what interests you about the role and what you could bring to the team. You do not need to match every preferred qualification to apply.

We appreciate the time that goes into every application. Our team will contact candidates whose experience most closely aligns with the needs of the role.

At GrydPark, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.