Housekeeping Supervisor-Hilton Garden Inn & Homewood Suites Ottawa Downtown at Concord Hospitality Enterprises

As the Housekeeping Supervisor, you will directly oversee housekeeping, laundry, and houseperson team members. Your leadership, attention to detail, and commitment to quality will ensure a clean, safe, and welcoming environment for our guests and associates.

Responsibilities

• Performs strongly in their current role, demonstrate professionalism, build positive relationships with employees and guests, provide great customer service, take ownership, quick to learn new computer systems, and are ready to grow through new leadership challenges within the company
• Able to function effectively under pressure, while maintaining optimal time management, showing initiative and analyzing priorities, and possessing the adaptability to develop solutions to a variety of situations;
• Innate communication and leadership skills, and the ability to mobilize a team made up of individuals from a variety of cultures;
• A high level of professionalism, flexibility and the ability to multi-task while maintaining a creative approach;
• Autonomy, resourcefulness, reliability and conflict resolution skills;
• Knowledge of the PEP hotel system (asset).
• Supervise daily operations;
• Provide support and collaboration to the multidisciplinary team;
• Provide constructive feedback and training techniques to employees;
• Manage and monitor payroll, inventory, scheduling and other leadership duties;
• Maintain open communication with other operation departments to ensure guest satisfaction;
• Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeping to ensure quality standards;
• Provide exemplary customer service in your interactions with guests;
• Ensure the proper functioning and safety of equipment;
• Ensure that safe work techniques are applied and that the wearing of PPE complies with the procedures in place;
• Check and note any repairs or damages found in the hotel, both in rooms and public areas; and if applicable, complete and forward a repair order to the maintenance department;
• Your participation and commitment will be essential during the weekly meetings of the housekeeping department.